Public Benefits Specialist: Entry-Level (ESA CSD)

State of Washington; Seattle (WA); On-site; USD 54,000 - 71,000; Full time

Benefits offered by this job

5% premium pay

Free ORCA card

Job summary

State of Washington's Economic Services Administration invites applications for a Public Benefits Specialist 1-3 in Seattle. This on-site, full-time role provides training and a pathway through steps with salary progression during training.

You will determine eligibility for public assistance programs via face-to-face and phone interviews, processing applications online, and handling case actions with internal software. Training is provided and advancement is documented.

Qualifications

• Four years in a customer service job with public contact or staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (College education can substitute year-for-year for experience).
• One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.

Responsibilities

• Process applications for initial and ongoing eligibility determinations for Financial, Child Care, SNAP, and Medicaid programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.
• Process all applications and case actions in accordance with federal and state requirements based on household income and size.
• Explain program requirements, application procedures, and verification needs to clients.

Skills

Customer service

Interviewing

Eligibility determination

Communication

Education

Four years in a customer service job (public contact)

One year of equivalent experience in financial eligibility (public assistance)

Job description

State of Washington's Economic Services Administration invites applications for a Public Benefits Specialist 1-3 in Seattle. This on-site, full-time role provides training and a pathway through steps with salary progression during training.

You will determine eligibility for public assistance programs via face-to-face and phone interviews, processing applications online, and handling case actions with internal software. Training is provided and advancement is documented.