Public Benefits Eligibility Technician — Bilingual Preferred

Orange County Government; Hillsborough (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Orange County Department of Social Services is seeking a Human Services Technician to perform eligibility work using intake and processing systems such as NC FAST. The role may involve interviewing applicants, updating existing cases, keying applications, and determining eligibility for energy assistance and related programs.

Under supervision with some discretion within rules, this position may serve in shelters during disasters and requires background checks.

Qualifications

• Associate’s Degree in a human services field or social work.
• High School diploma or GED with two years’ related experience in human services.
• Equivalent combination of training and experience.

Responsibilities

• Interview applicants to gather information for eligibility.
• Input and adjust case data in automated systems.
• Determine eligibility for energy assistance and other programs.
• Assist clients at the front desk and provide information as needed.

Skills

Interviewing

Data entry

Eligibility determination

Front desk assistance

Education

Associate’s Degree in a human services field or social work

Tools

NC FAST

Job description

Orange County Department of Social Services is seeking a Human Services Technician to perform eligibility work using intake and processing systems such as NC FAST. The role may involve interviewing applicants, updating existing cases, keying applications, and determining eligibility for energy assistance and related programs.

Under supervision with some discretion within rules, this position may serve in shelters during disasters and requires background checks.