Public Benefits Eligibility Specialist (Bilingual)

State of Oregon; Salem (OR); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Cost of Living Adjustments

Annual salary increases

Public Service Loan Forgiveness - PSFL

Excellent benefits package

Job summary

The Oregon Department of Human Services is seeking an Eligibility Worker (Public Benefits Specialist) with Spanish bilingual preferred. The role focuses on determining eligibility for medical, food, cash and childcare benefits using a trauma-informed lens.

A strong commitment to equity and serving diverse communities is essential. Work involves interviewing applicants, making determinations, and communicating decisions.

Qualifications

• Interview applicants to determine eligibility for benefits
• Apply trauma-informed approach to assess needs
• Communicate eligibility decisions clearly to applicants
• Adapt to diverse populations and language needs

Responsibilities

• Interview applicants in-person/phone to determine eligibility for programs like SNAP and TANF
• Perform eligibility determinations and redeterminations
• Assist customers in person and by phone with benefits
• Provide person-centered services with a trauma-informed approach

Skills

Interviewing

Trauma-informed care

Communication

Customer service

Education

Associate degree in Behavioral/Social Science

Equivalent combination of education and experience

Job description

The Oregon Department of Human Services is seeking an Eligibility Worker (Public Benefits Specialist) with Spanish bilingual preferred. The role focuses on determining eligibility for medical, food, cash and childcare benefits using a trauma-informed lens.

A strong commitment to equity and serving diverse communities is essential. Work involves interviewing applicants, making determinations, and communicating decisions.