Public Assistance Program Lead — Policy & Compliance

Jobtailor; Blaine (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

Anoka County seeks a senior leader to guide the Economic Assistance Department, directing eligibility, policy development, and program administration. You will coach staff, oversee case management, and ensure compliant operations across SNAP, Medicaid, and cash assistance while collaborating with partners and state groups.

The role requires strong leadership, analytical skills, and the ability to manage multiple projects with accuracy and deadlines.

Qualifications

• Bachelor's degree and three years of full-time job-related experience determining eligibility for public assistance programs.
• Equivalent combination of education and experience may substitute for the required education.
• Preferred: Three or more years of full-time leadership or supervisory experience in a Minnesota County Economic Assistance Department.
• Preferred: Five or more years of full-time experience with public assistance programs.
• Preferred: Degree in Behavioral Science, Human Services, Education, or related field.
• Ability to lead, coach, mentor, and develop staff.
• Strong knowledge of public assistance policies, procedures, and regulations.
• Ability to interpret and communicate complex laws and rules.

Responsibilities

• Lead a team delivering public assistance programs to promote dignity and self-sufficiency.
• Oversee client eligibility, case management, and office support for SNAP, Medicaid, cash assistance, and emergency programs.
• Analyze and initiate policy development and procedures.
• Coach, provide feedback, and support employees.
• Oversee and refine departmental processes and automated caseload administration.
• Provide leadership and direction to Economic Assistance department employees.
• Review and monitor employee work for accuracy and timeliness in program administration.
• Collaborate with supervisory and management groups to develop workflows and agency procedures.
• Ensure compliance, integrity, and accuracy across federal, state, grant-funded, and county programs.
• Participate in committees and work groups to design policies and procedures.
• Lead committees and partner with community organizations to establish work protocols.
• Coordinate services and funding with community partners.
• Educate departments about legislative changes affecting programs and services.
• Analyze policies and procedures and recommend redesign or implementation.
• Represent Anoka County on state work groups and at community events.

Skills

Leadership

Communication

Coaching

Organizational Skills

Analytical Thinking

Problem-Solving

Collaboration

Education

Bachelor's degree in Behavioral Science / Human Services

Experience in Minnesota County Economic Assistance Department (leadership)

Tools

Data Systems

Automated Caseload Administration

Job description

Anoka County seeks a senior leader to guide the Economic Assistance Department, directing eligibility, policy development, and program administration. You will coach staff, oversee case management, and ensure compliant operations across SNAP, Medicaid, and cash assistance while collaborating with partners and state groups.

The role requires strong leadership, analytical skills, and the ability to manage multiple projects with accuracy and deadlines.