Supervisor, Public Assistance (Hybrid)

County of Anoka; Blaine (ME); Hybrid; USD 85,000 - 119,000; Full time

Benefits offered by this job

Hybrid work arrangement

Pension plan and retirement benefits

24 days flexible time off

Up to 12.5 paid holidays

Job summary

Anoka County in Minnesota is seeking a Public Assistance Supervisor to lead a team delivering SNAP, Medicaid, cash assistance and other programs. The role emphasizes policy development, workflow improvements, and staff guidance to ensure accurate, compliant services.

This full-time, exempt, hybrid position offers a competitive salary, 24 days of flexible time off, up to 12.5 holidays, comprehensive benefits, and advancement opportunities. Interviews start the week of September 14, 2026.

Qualifications

• Requires a bachelor’s degree and three years of full-time experience determining eligibility for public assistance programs.
• Leadership or supervisory experience in a county economic assistance setting is preferred.
• Strong knowledge of public assistance policies, procedures, and applicable state/federal regulations.

Responsibilities

• Oversee client eligibility, case management, and office support for SNAP, Medicaid, cash and emergency programs.
• Analyze and initiate policy development and procedures to improve services.
• Provide coaching and feedback to staff to support performance.
• Oversee processes and caseload administration for efficiency and accuracy.
• Collaborate with leaders to develop workflows and agency procedures.
• Represent Anoka County on state work groups and community events.

Skills

Leadership

Policy development

Coaching

Analysis

Communication

Project management

Education

Bachelor's degree

Job description

Job Posting End Date: September 8, 2026 at 11:59pm CST Hiring range: $85,363.20 to $119,496.00 ($41.04 to $57.45). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County. Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days paid of flexible time off and up to 12.5 holidays your first year. In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11:59pm on 09/08/2026 in order to be considered.

Position Description

The Public Assistance Supervisor leads a team committed to delivering public assistance programs that uphold dignity and promote self-sufficiency. This role focuses on creating effective policies, streamlining workflows, and guiding staff to ensure services are accurate, compliant, and responsive to community needs. Collaboration and innovation are key to maintaining high standards and improving program outcomes while staying true to the department’s mission of providing effective services that empower individuals and families. Beyond daily operations, the supervisor champions continuous improvement through program evaluations, quality assurance, and legislative analysis. By fostering a supportive and accountable environment, this position ensures resources are used effectively and services help clients achieve greater independence. If you are passionate about leading teams, improving processes, and making a meaningful impact in your community, consider joining Anoka County Human Services as a Public Assistance Supervisor! This is a full-time, exempt, hybrid position. Interviews will take place the week of September 14th, 2026 for those selected to move forward in the hiring process.

Pay & Benefits

Salary Schedule Grade 36: $85,363.20 to $119,496.00 ($41.04 to $57.45) 24 days of paid flexible time off and up to 12.5 paid holidays. Comprehensive insurance, including medical, dental, vision, flex benefits and more at www.anokacountymn.gov/benefits. Medical and dental clinic exclusive to employees, located at the Anoka County Government Center. Pension plan and other retirement investment options. Advancement/professional development opportunities.

Work Location

This position is located at the Anoka County Blaine Human Services Center, 1201 89th Ave NE, Blaine. Hybrid remote options are available. Expected work hours are Monday – Friday 8:00 a.m. – 4:30 p.m. This position may be eligible for flexible work arrangements, including hybrid work, with some days working remotely and some days working in the office.

Job Duties and Responsibilities

• Oversee client eligibility, case management, and office support for child support and public assistance programs such as Supplemental Nutritional Assistance Program (SNAP), Medicaid, cash assistance, and emergency programs.
• Analyze and initiate policy development and procedures.
• Provide regular coaching, feedback, and support to employees.
• Oversee, refine, and ensure departmental processes and automated caseload administration occurs efficiently and effectively.
• Provide leadership and direction for Economic Assistance department employees to ensure compliance with state and federal requirements.
• Review and monitor employee work to ensure programs are administered accurately and timely.
• Collaborate with supervisory and management groups to develop workflows and agency procedures.
• Ensures compliance, integrity, and accuracy in the administration of federal, state, grant-funded, and county programs.
• Participate on committees, task forces, and special assignments to design internal and external policies and procedures.
• Lead committees and participates with community partners to establish work protocols.
• Collaborate with community partners to facilitate development and coordination of services and funding.
• Provide education to other departments and agencies on the impacts of legislative changes to programs and services.
• Conduct policy and procedure analysis and provide recommendations to redesign or implement programs.
• Represent Anoka County on state work groups and at community events.

Qualifications and Requirements

Minimum Knowledge, Skills, and Abilities Needed Requires a bachelor’s degree and three years (2,080 annual hours) of full-time job-related experience determining eligibility for public assistance programs. In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.

• Preferred Knowledge, Skills and Abilities Qualifications Needed Three years or more of full-time (2,080 annual hours) experience working in a Minnesota County Economic Assistance Department in a leadership or supervisory capacity.
• Five years or more of full-time (2,080 annual hours) experience working directly with public assistance programs.
• Bachelor’s degree or higher in Behavioral Science, Human Services, Education, or related field.
• Demonstrated ability to lead, coach, mentor, and develop staff to achieve organizational goals.
• Strong knowledge of public assistance policies, procedures, and applicable state and federal regulations.
• Ability to interpret, apply, and communicate complex laws, rules, and written instructions effectively.
• Proven organizational skills with the ability to prioritize tasks, manage multiple projects, and meet strict deadlines in a fast-paced environment.
• Advanced analytical and problem-solving skills with keen attention to detail.
• Excellent written and verbal communication skills, including the ability to convey complex information clearly and professionally.
• Proficiency in using technology and data systems to manage workflows and monitor program performance.
• Ability to foster collaboration and maintain effective working relationships with internal teams, external partners, and diverse populations.

Physical Demands and Work Conditions

Standard office environment Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades, and brightness.

Hearing abilities required for general and phone communication, signals, and machine sounds. Assignments are sedentary, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities. Frequent wrist and finger manipulation to complete computer work Occasional lifting of 10-20 lbs. Equipment used includes computers, phones, and standard office equipment. Occasional travel to other county work sites as needed. Travel between work sites may require driving a county vehicle and/or a personal vehicle. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions

Selection Process

It is important that your application show all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.

Pre-employment Requirements

Anoka County has determined that successfully passing a pre-employment criminal/driving background check, drug screen and DOT physical, and/or other qualifications checks may be necessary for certain positions. Applicants may be required to sign an informed consent form allowing the County to obtain to conduct such screenings and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

About Anoka County

As the fourth largest county in Minnesota, Anoka County thrives because of the diversity, dedication, determination, and innovation of our employees. United by our mission- Commitment to Excellence: Through collaborative efforts, we seek to improve lives and serve with care, integrity, and professionalism- we offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences. Together, we work toward a single purpose of serving Anoka County’s 369,000 citizens in a respectful, innovative, and fiscally responsible manner. Commitment to ...