Public Areas & Guest Services Attendant

Workstream; Chapel Hill (NC); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

Atma Hotel Group is seeking a Houseman to help maintain clean public areas, corridors and guest rooms. The role supports Guest Room Attendants and ensures brand standards are met.

Responsibilities include collecting soiled linen, delivering amenities, and assisting in maintaining storage rooms. The position requires a proactive attitude, strong customer service, and ability to multitask in a fast-paced hotel environment.

Qualifications

• Ability to perform job functions with attention to detail, speed and accuracy.
• Stand and walk for long periods of time.
• Push, pull, lift up to 50 pounds.
• Handle guest complaints professionally.
• Work effectively with all departments.
• Be flexible to work weekends, holidays and late nights.
• Maintain a professional appearance at all times.
• Multitask in a fast-paced environment.
• Demonstrate passion for excellent customer service.

Responsibilities

• Retrieve soiled linen and garbage from guest rooms, room attendant carts and public areas.
• Maintain guest room corridors, reporting any maintenance issues and special cleaning needed.
• Deliver guest amenities or special requests to guest rooms as needed.
• Deliver linens and amenities to Guest Room Attendants as needed.
• Maintain cleanliness of public area floors and windows.
• Complete daily, weekly, monthly and quarterly projects as assigned by the Director of Housekeeping.
• Maintain cleanliness of stairwells, elevators and corridors.
• Clear guest room corridors of all room service trays or dirty dishes as needed.
• Walk parking lot during shift to pick up any trash.
• Assist in maintaining housekeeping storage rooms.
• Always greet and welcome guests in a courteous and professional manner.
• Assist guests with any needs or requests.
• Follow all established safety and security requirements, especially as it pertains to guest rooms.

Skills

Attention to detail

Stamina

Lifting up to 50 lbs

Guest service

Teamwork

Flexible hours

Professional appearance

Multitasking

Customer service

Job description

Atma Hotel Group is seeking a Houseman to help maintain clean public areas, corridors and guest rooms. The role supports Guest Room Attendants and ensures brand standards are met.

Responsibilities include collecting soiled linen, delivering amenities, and assisting in maintaining storage rooms. The position requires a proactive attitude, strong customer service, and ability to multitask in a fast-paced hotel environment.