Public Area Cleaning & Guest Experience Specialist

InterContinental Hotels Group; San Antonio (TX); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

InterContinental Hotels Group in San Antonio seeks a dedicated Housekeeping – Public Areas to clean and service assigned public areas to established standards. The role includes lobby, restrooms, and related spaces, with attention to guest satisfaction.

You will strip and wax floors, polish furniture, report repairs, monitor supplies, assist with deep cleaning, and support other departments. Benefits include PTO and health options; typical hourly pay starts at $17.

Qualifications

• Basic reading, writing and math skills.
• Some housekeeping experience.
• Ability to speak English preferred.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Clean and service assigned areas according to established standards and procedures.
• Strip and wax floors; clean and polish furniture, railings, table tops, mirrors.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints and ensure corrective action for guest satisfaction.
• Monitor supplies and minimize waste in all areas.
• Log lost and found items according to procedures.
• Promote teamwork and quality service through coordination with other departments.
• May assist with deep cleaning projects.
• May assist with other duties as assigned.

Skills

Housekeeping experience

English language

Job description

InterContinental Hotels Group in San Antonio seeks a dedicated Housekeeping – Public Areas to clean and service assigned public areas to established standards. The role includes lobby, restrooms, and related spaces, with attention to guest satisfaction.

You will strip and wax floors, polish furniture, report repairs, monitor supplies, assist with deep cleaning, and support other departments. Benefits include PTO and health options; typical hourly pay starts at $17.