Public Area Attendant PM (Full Time) - The Ben Hotel

Sage Hospitality Group; Berkeley (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Employee discounts

Paid time off

Tuition reimbursement

Life and AD&D insurance

EAP

Health savings account

Job summary

The Ben West Palm Beach, operated by Sage Hospitality Group, is seeking a PM Public Area Attendant to keep our lobby and public spaces pristine during the busy evening hours. You will maintain chandeliers, glass, floors, and restrooms, ensuring a welcoming and upscale environment for guests.

No formal education is required; prior hotel experience is a plus. The role emphasizes reliability, a cheerful demeanor, and adherence to Marriott/The Ben standards of cleanliness and service.

Qualifications

• No formal education required.
• Experience in upscale hotel is a plus but not required.
• Must meet cleanliness and presentation standards.

Responsibilities

• Maintain parking lot and public space cleanliness.
• Clean lobby, lounges, corridors, restrooms, and guest areas.
• Follow safety guidelines and report maintenance needs.

Skills

Attention to detail

Cleanliness standards

Cleaning methods

Education

No formal education required

Tools

Cleaning equipment

Chemical handling

Job description

Why us?

At The Ben, West Palm Beach, every corner tells a story, and every guest interaction creates a memorable experience. Inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else.

Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destination, it's a place where exceptional hospitality comes to life. As a Public Area Attendant, you play an essential role in creating the captivating first impressions and immaculate spaces that define our hotel. Your attention to detail, proactive care, and pride in your work ensure that our lobby, lounges, corridors, and public spaces remain welcoming, pristine, and impeccably maintained at all times.

This role is about more than maintaining public spaces. It's about creating an atmosphere where guests and team members alike feel inspired, comfortable, and cared for. From upholding the highest standards of cleanliness and presentation to thoughtfully managing high-traffic areas and assisting guests with a warm smile, you’ll help deliver the elevated service our property is known for. Every space you care for reflects The Ben's commitment to luxury, quality, and unforgettable hospitality.

Learn more about our collection of experiences:

The Ben West Palm — https://www.thebenwestpalm.com/Proper Grit — https://www.propergrit.com/Spruzzo Rooftop — https://www.spruzzowestpalm.com/The Ben Events — https://www.thebenevents.com/

Job Overview

As a PM Public Area Attendant at The Ben, you play a vital role in maintaining a pristine, elegant, and welcoming environment throughout all public spaces during our busiest evening hours. Working the PM shift, you are responsible for maintaining the cleanliness, presentation, and high standards of our lobby, lounges, hallways, restrooms, and guest areas as day transitions to night. Through your proactive attention to detail, efficiency, and commitment to excellence, you ensure every evening guest, diner, and visitor enjoys an exceptional experience, directly supporting the hotel's reputation for outstanding hospitality.

Success in this role requires a strong work ethic, self-motivation during evening operations, and a genuine commitment to delivering a memorable guest experience. By consistently maintaining Marriott and The Ben's standards of cleanliness and professionalism throughout the evening shift, you contribute directly to guest satisfaction, operational excellence, and the overall success of the hotel.

Responsibilities

• Maintains parking lot and public space cleanliness.
• Complete daily, weekly and quarterly cleaning checklists.
• Dust and polish furniture, fixtures, thresholds, base boards, railings, elevators, stairwells and windowframes.
• Vacuum and spot clean carpeting, upholstery and drapery. Remove any gums from surfaces.
• Clean and shine all glass and metal surfaces.
• Empty all materials from trash receptacles and polish. Replace trash bags if used. Remove trash todumpster.
• Clean offices as assigned.
• Clean public restrooms and stock with supplies.
• Clean public and service elevators (inside and out).
• Complete all restocking and cleaning duties by performing opening and closing side work as instructed.
• Appearance must be clean and professional with a cheerful and courteous demeanor at all times.
• Notify housekeeping leadership, maintenance department or MOD of malfunctioning equipment,supplies needed or damage to floor covering, upholstery
• Attends all departmental meetings in person in order to enhance communication and gain knowledgeofproducts, service and facility.
• Respond to customer inquiries and comments in person and on phone by providing timely andknowledgeable information in order to provide customer service.
• Follow all safety guidelines to ensure safety and protection of self, associates and guests.

Qualifications

Education/Formal TrainingNo formal education required

ExperienceNone required. Previous experience in upscale hotel preferred

Knowledge/Skills

• Ability to meet standard appearance.
• Ability to meet cleaning standards.
• Basic understanding of cleaning methods, cleaning implements and chemicals

Physical DemandsThe physical demands described here are representative of those that must be met by an associate tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

• Lifting cleaning supplies -30 lbs., pushing and pulling equipment -30-50 lbs., carrying supplies -30 lbs. (Alldone frequently during shift).
• Bending to start machines and load chemicals -done frequently during shift.Must be able to be on feet and walk behind floor care equipment for full shift. Continuous standing may be required
• No driving required.

EnvironmentProlonged strenuous physical activity in indoor climate-controlled environment. Excessive heat andhumidity in laundry. Inside 80% of shift. Inside 80% of shift.

Benefits

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Accrue paid time off
• Community Service, and Holidays
• 401(k) program with employer matching
• Employee Assistance Program
• Tuition reimbursement
• Hotel, restaurant, and lifestyle discounts
• Employee referral bonus program (up to $500 per referral)