Houseperson (Full Time) - The Ben Hotel

Sage Hospitality Group; Berkeley (CA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off

Hotel discounts

Employee referral bonus

Job summary

The Ben West Palm Beach is seeking a diligent Houseperson to support daily housekeeping operations and maintain a luxurious environment for guests. You will assist Room Attendants, stock linen closets, and deliver items with speed and care to keep corridors and service areas pristine.

Ideal candidates demonstrate a strong work ethic, physical stamina, and teamwork, while upholding Marriott and The Ben's standards of cleanliness and professionalism to contribute to exceptional guest experiences.

Qualifications

• Self-starting personality with an even disposition.
• Ability to meet standards of appearance.
• Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
• Ability to assess required reaction to meet standards.

Responsibilities

• Conduct routine inspections of assigned floors and public areas at the beginning and end of each shift to ensure cleanliness, organization, and presentation standards are maintained.
• Clean and maintain hotel public spaces, including hallways, elevators, stairwells, service areas, and other designated locations, following established cleanliness, safety, and security standards.
• Remove trash, soiled linens, terry, newspapers, and room service trays from guest floors and service areas, transporting materials to designated disposal or laundry locations.
• Stock linen closets, supply rooms, and housekeeping carts to maintain established par levels and support efficient departmental operations.
• Assist Room Attendants with operational needs, including delivering bed boards, rollaway beds, cribs, and other housekeeping equipment.
• Identify and report maintenance concerns, safety hazards, lost and found items, damaged property, or missing hotel assets to the appropriate supervisor.
• Respond promptly and courteously to guest requests, providing exceptional service while escalating concerns or complaints as appropriate to ensure guest satisfaction.
• Maintain clean, organized, and safe housekeeping storage areas, service corridors, and workspaces.
• Follow all hotel policies, departmental procedures, and safety regulations while performing assigned duties.
• Support the Housekeeping team with additional operational tasks and special projects as assigned to ensure a clean, welcoming, and exceptional guest environment.

Skills

Self-starting

Appearance standards

Guest communication

Situational assessment

Job description

Why us?

At The Ben, West Palm Beach, every corner tells a story, and every guest interaction creates a memorable experience. Inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else.

As a Houseperson at The Ben, you play a vital role in supporting the daily operations of the housekeeping team and maintaining a seamless, luxurious environment for our guests. You will be responsible for supporting Room Attendants, keeping guest corridors and service areas pristine, delivering requested items, and managing the heavy lifting behind the scenes. Through your proactive support, efficiency, and sharp attention to detail, you help ensure our housekeeping team operates smoothly while upholding the hotel's reputation for outstanding hospitality.

Behind every unforgettable guest experience at The Ben, there is an unsung hero quietly moving behind the scenes to keep the property running seamlessly. As a Houseperson, your work is the engine that drives our housekeeping department forward. From stocking high-end linens and keeping guest corridors pristine to stepping in with a warm smile when a guest needs extra towels, you ensure that every corner of the hotel flows effortlessly. You are the backbone of our operation, turning high-volume hotel activity into an atmosphere of quiet, luxury comfort. Every hallway you clear, every closet you stock, and every request you fulfill reflects The Ben’s deep commitment to quality, teamwork, and elevated hospitality.

Learn more about our collection of experiences:

The Ben West Palm — https://www.thebenwestpalm.com/Proper Grit — https://www.propergrit.com/Spruzzo Rooftop — https://www.spruzzowestpalm.com/The Ben Events — https://www.thebenevents.com/

Job Overview

As aHouseperson at The Ben, you play a vital role in supporting the daily operations of the housekeeping team and maintaining a seamless, luxurious environment for our guests. You will be responsible for assisting Room Attendants, maintaining pristine corridors and service areas, stocking linen closets, and delivering requested items with speed and care. Through your proactive support, physical efficiency, and attention to detail, you ensure our housekeeping team operates smoothly while upholding the hotel's reputation for outstanding hospitality.

Success in this role requires a strong work ethic, physical stamina, the ability to work independently and as part of a team, and a genuine commitment to delivering a memorable guest experience. By consistently maintaining Marriott and The Ben's standards of cleanliness and professionalism, you contribute directly to team efficiency, guest satisfaction, and the overall success of the hotel.

Responsibilities

• Conduct routine inspections of assigned floors and public areas at the beginning and end of each shift to ensure cleanliness, organization, and presentation standards are maintained.
• Clean and maintain hotel public spaces, including hallways, elevators, stairwells, service areas, and other designated locations, following established cleanliness, safety, and security standards.
• Remove trash, soiled linens, terry, newspapers, and room service trays from guest floors and service areas, transporting materials to designated disposal or laundry locations.
• Stock linen closets, supply rooms, and housekeeping carts to maintain established par levels and support efficient departmental operations.
• Assist Room Attendants with operational needs, including delivering bed boards, rollaway beds, cribs, and other housekeeping equipment.
• Identify and report maintenance concerns, safety hazards, lost and found items, damaged property, or missing hotel assets to the appropriate supervisor.
• Respond promptly and courteously to guest requests, providing exceptional service while escalating concerns or complaints as appropriate to ensure guest satisfaction.
• Maintain clean, organized, and safe housekeeping storage areas, service corridors, and workspaces.
• Follow all hotel policies, departmental procedures, and safety regulations while performing assigned duties.
• Support the Housekeeping team with additional operational tasks and special projects as assigned to ensure a clean, welcoming, and exceptional guest environment.

Qualifications

Education/Formal Training

No formal education required.

Experience

No experience required

Knowledge/Skills

• Self-starting personality with an even disposition.
• Ability to meet standards of appearance.
• Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
• Ability to assess required reaction to meet standards.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
• Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
• Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
• Continuous standing -continuously standing and/or walking to accomplish all that is required for position.
• Climbing stairs -approximately 40 steps 15% of 40 hour week.

Benefits

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Accrue paid time off
• Sick Time Off
• Community Service, and Holidays
• 401(k) program with employer matching
• Employee Assistance Program
• Tuition reimbursement
• Hotel, restaurant, and lifestyle discounts
• Employee referral bonus program (up to $500 per referral)