Public Area Attendant - Embassy Suites Virginia Beach Oceanfront

Gold Key PHR; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Public Area Attendant, where you will play a crucial role in maintaining cleanliness and guest satisfaction. In this role, you will be responsible for cleaning and organizing public areas, ensuring that every corner reflects the highest standards of cleanliness. Your attention to detail and ability to respond to guest requests will contribute to an exceptional experience for all visitors. If you have a positive attitude and a strong work ethic, this is the perfect opportunity to make a difference in a vibrant environment.

Qualifications

• No formal education required, but HS-GED or equivalent is desired.
• Prior experience in cleaning public buildings is desirable.

Responsibilities

• Clean and maintain assigned public areas to ensure high cleanliness standards.
• Report damage, theft, or suspicious activities to management.
• Respond to guest requests and maintain cleanliness of restrooms.

Skills

Basic English proficiency

Basic mathematical skills

Common sense understanding

Education

HS-GED-Work Programme or overseas equivalent

Job description

Overview

The Public Area Attendant is responsible for cleaning guest units and public areas as assigned in a comprehensive and systematic manner, ensuring the highest level of cleanliness and product presentation to the guest. Clean and maintain all daily assigned public areas and report all damage, mechanical deficiencies, suspicious activities, or theft in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

Responsibilities

Level One

1. Clean assigned areas in the prescribed manner while following safety & security procedures.
2. Maintain cleanliness and organization of public area furniture and fixtures, inspecting for tears, rips, and stains according to SSI (standards, specifications, and inventories).
3. Clean and polish furniture & lamps, inspecting working condition.
4. Dust pictures, frames, and mirrors to remove dust, dirt & smudges. Do the same for baseboards, doors & doorframes.
5. Use designated chemicals, supplies & equipment to clean surfaces of soil & dirt.
6. Remove debris from designated public areas, including emptying garbage containers, ash urns & trays, if applicable.
7. Maintain clean elevators and remove debris from elevator tracks.
8. Clean public and house phones, ensuring all telephones are clean & working.
9. Maintain the foyer to ensure a clean appearance throughout the day.
10. Collect glassware left in public areas and put on service landing trays.
11. Maintain public and associate restrooms, ensuring sinks, mirrors & bathroom stalls are at the highest standard of cleanliness & all garbage is properly disposed of.
12. Replace facial and toilet tissue, hand towels, and soap in designated areas.
13. Restock supplies and other needed items in designated public and storage areas according to par levels.
14. Receive keys and communication devices, if applicable, from security at the beginning of each shift. Return keys and communication devices to security at the end of each shift.
15. Confirm daily assignments with Supervisor. Communicate throughout the shift as needed and check out with Supervisor before the end of shift.
16. Respond to guest requests & report any guest concerns to Management.
17. Report any missing items, damage, or mechanical problems to the Supervisor.
18. Turn in articles left in public areas to Security.
19. Other duties as assigned.

Qualifications

Education: No formal education required.

Experience: Prior experience in cleaning public buildings desirable.

Skills:

• Able to read, write & speak basic English.
• Able to understand & apply basic mathematical skills.
• Able to apply common sense understanding to carry out simple one- or two-step instructions.
• Able to deal with standardized situations with only occasional or no variation.

Education: HS-GED-Work Programme - or overseas equivalent is desired. Past work experience in a similar or commensurate skill set - hospitable, prison, military experience.

Experience: Demonstrated positive attitude & work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.