Public Area Attendant — Elevate Guest Experience

Heritage Hotels & Resorts, Inc.; Albuquerque (NM); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401k match

Employee discounts

Free meals

Parking

Growth opportunities

New Mexico pride

Job summary

Heritage Hotels & Resorts, Inc. in Albuquerque seeks a Public Area Attendant to maintain cleanliness and guest comfort across dining areas, restrooms, and common spaces in a vibrant market setting.

You will respond quickly to spills, restock supplies, and ensure safety and sanitation standards while supporting vendors and upholding company values rooted in New Mexico pride. This role offers competitive pay, benefits, and opportunities for growth, with a team-focused culture and a commitment to

Qualifications

• High school diploma or equivalent preferred.
• Strong attention to detail and commitment to quality.
• Ability to stand, stoop, bend for extended periods and lift up to 30+ pounds.
• Ability to work independently and as part of a team.

Responsibilities

• Maintain a positive, professional, and guest-focused approach with team members, vendors, and guests.
• Clean and maintain all public-facing areas including dining spaces, communal seating, walkways, entrances, and service corridors.
• Continuously monitor and clean high-touch surfaces such as tables, chairs, railings, trash receptacles, and condiment stations.
• Inspect, clean, and restock all public and employee restrooms frequently throughout each shift to ensure sanitation and presentation standards are met.
• Respond quickly to spills, debris, or safety hazards in dining and service areas to maintain a safe environment.
• Clear and reset tables in communal dining areas to support guest turnover and overall cleanliness.
• Remove trash and recycling from public areas, dining spaces, and back-of-house support areas as needed.
• Support vendor partners by maintaining shared cleanliness standards in common areas without interfering with individual operations.
• Perform routine inspections of the facility and report maintenance concerns, safety issues, or equipment needs to leadership.
• Maintain corridors, entryways, patios, and high-traffic areas in a clean, organized, and clutter-free condition.
• Learn and properly use all cleaning chemicals and equipment in accordance with safety standards.
• Stock and maintain janitorial closets, supply areas, and cleaning carts to ensure readiness at all times.
• Maintain a clean, organized appearance of work carts and equipment.
• Assist with deep cleaning tasks, special projects, and event setup or breakdown as assigned.
• Respond to guest questions or concerns in a timely and professional manner, escalating when needed.
• Follow all company safety, sanitation, and health regulations, including food hall and public health standards.
• Maintain a professional appearance in accordance with uniform and grooming standards.
• Protect company assets and maintain confidentiality of proprietary, vendor, and guest information.
• Perform other related duties as assigned.

Skills

Attention to detail

Customer service

Communication skills

Physical stamina

Education

High school diploma or equivalent

Job description

Heritage Hotels & Resorts, Inc. in Albuquerque seeks a Public Area Attendant to maintain cleanliness and guest comfort across dining areas, restrooms, and common spaces in a vibrant market setting.

You will respond quickly to spills, restock supplies, and ensure safety and sanitation standards while supporting vendors and upholding company values rooted in New Mexico pride. This role offers competitive pay, benefits, and opportunities for growth, with a team-focused culture and a commitment to