Public Area Attendant

Faena Hotels And Residences Llc; Miami Beach (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Faena Hotels And Residences Llc in Miami Beach is seeking a detail-oriented hotel housekeeping associate responsible for cleaning and maintaining all designated areas to meet the property's standards of cleanliness.

You will uphold policies, use proper cleaning equipment, handle guest interactions with courtesy, and contribute to a welcoming environment across lobbies, restaurants, restrooms, and service areas.

Qualifications

• Ability to lift/move up to 40–60 pounds.
• Mobility to work in different hotel locations.
• Tolerance of varying noise, temperature, lighting and air quality.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain positive guest and resident relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Clean all public hotel space including front entrance, lobby areas, restaurants, public restrooms, elevators, guest hallways pool areas and service areas including employee locker rooms, offices and Housekeeping department.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Clean designated areas with proper chemicals, tools and equipment.
• Ensure that nothing is stored in stairwells and are clean.
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges and corners.
• Polish all brass surfaces.

Skills

Public area cleaning

Guest relations

Job description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

Clean and maintain all items and surfaces in designated areas, ensuring hotel's standards of cleanliness.

DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain positive guest and resident relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Clean all public hotel space including front entrance, lobby areas, restaurants, public restrooms, elevators, guest hallways pool areas and service areas including employee locker rooms, offices and Housekeeping department.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Clean designated areas with proper chemicals, tools and equipment.
• Ensure that nothing is stored in stairwells and are clean.
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges and corners.
• Polish all brass surfaces.

PHYSICAL ABILITIES

• Ability to grasp, lift, move, or push goods on cart/truck weighing up to 40 to 60 pounds.
• Ability to move safely in uneven terrain or in confined spaces.
• Ability to see and respond dangerous to situations.
• Requires mobility. Sense of smell, taste, touch, and sound. Eye/hand coordination and manual dexterity.
• Remain in stationary position for 8 or more hours throughout work shift
• Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.
• Some of the work will occur in different locations of the hotel