Public Area Attendant

Faena-Hotels-and-Residences-LL; Miami Beach (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

The Faena Miami Beach hotel seeks a diligent Housekeeping/Maintenance associate to clean and maintain designated areas per hotel standards. You will ensure public spaces, lobby, restaurants, and service areas are spotless while upholding safety and cleanliness across the property.

Responsibilities include following departmental procedures, using equipment properly, resolving guest concerns, and moving between different hotel locations.

Responsibilities

• Maintain knowledge of departmental policies and procedures and comply with standards.
• Operate cleaning equipment safely and as intended.
• Maintain positive guest relations and resolve complaints.
• Clean all public hotel spaces including lobby, entrances, restaurants, restrooms, elevators, and pool areas.
• Monitor cleanliness and organization of assigned work areas.
• Use proper chemicals, tools and equipment for designated areas.
• Ensure stairwells are clear of storage and debris.
• Transport food and beverage trays to service areas as needed.
• Check under furniture for debris and reposition as per floor plan.
• Inspect furniture for wear and report damages to Supervisor; dust and polish surfaces.
• Dust upholstered furniture, drapes weekly and realign daily.
• Inspect plants and planters, remove debris, polish surfaces.
• Remove dust from doors, frames, and baseboards; polish brass surfaces.

Job description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

Clean and maintain all items and surfaces in designated areas, ensuring hotel's standards of cleanliness.

DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain positive guest and resident relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Clean all public hotel space including front entrance, lobby areas, restaurants, public restrooms, elevators, guest hallways pool areas and service areas including employee locker rooms, offices and Housekeeping department.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Clean designated areas with proper chemicals, tools and equipment.
• Ensure that nothing is stored in stairwells and are clean.
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges and corners.
• Polish all brass surfaces.

PHYSICAL ABILITIES

• Ability to grasp, lift, move, or push goods on cart/truck weighing up to 40 to 60 pounds.
• Ability to move safely in uneven terrain or in confined spaces.
• Ability to see and respond dangerous to situations.
• Requires mobility. Sense of smell, taste, touch, and sound. Eye/hand coordination and manual dexterity.
• Remain in stationary position for 8 or more hours throughout work shift
• Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.
• Some of the work will occur in different locations of the hotel