Public Area Attendant

FAENA; Miami Beach (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

FAENA is seeking a hotel housekeeping professional to clean and maintain all items and surfaces in designated areas, ensuring the property meets the highest standards of cleanliness and guest comfort. You will follow departmental policies, operate equipment correctly, and contribute to a welcoming atmosphere for guests and staff.

Responsibilities include maintaining cleanliness in public spaces, resolving guest concerns, and ensuring safe, organized work areas while adapting to varying locations

Qualifications

• Experience in hotel housekeeping preferred.
• Ability to follow department policies and procedures.
• Strong communication and guest-relations skills.

Responsibilities

• Maintain knowledge of departmental policies and standards.
• Use equipment safely and as intended.
• Maintain positive guest relations at all times.
• Resolve guest complaints to ensure satisfaction.
• Clean all designated public hotel spaces and back-of-house areas.
• Monitor cleanliness and sanitation of assigned areas.
• Transport food/beverage items in public areas as needed.
• Inspect furniture and fixtures and report damages to supervisor.

Skills

Housekeeping

Guest service

Attention to detail

Teamwork

Job description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Job Overview

Clean and maintain all items and surfaces in designated areas, ensuring hotel's standards of cleanliness.

Duties And Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain positive guest and resident relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Clean all public hotel space including front entrance, lobby areas, restaurants, public restrooms, elevators, guest hallways pool areas and service areas including employee locker rooms, offices and Housekeeping department.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Clean designated areas with proper chemicals, tools and equipment.
• Ensure that nothing is stored in stairwells and are clean.
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges and corners.
• Polish all brass surfaces.

Physical Abilities

• Ability to grasp, lift, move, or push goods on cart/truck weighing up to 40 to 60 pounds.
• Ability to move safely in uneven terrain or in confined spaces.
• Ability to see and respond dangerous to situations.
• Requires mobility. Sense of smell, taste, touch, and sound. Eye/hand coordination and manual dexterity.
• Remain in stationary position for 8 or more hours throughout work shift
• Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.
• Some of the work will occur in different locations of the hotel