Public Affairs & Crisis Communications Lead

HungryPanda; Seattle (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

HungryPanda, a London-headquartered delivery platform, is expanding its US presence with a hands-on Public Relations Manager in Seattle. You will strengthen government and stakeholder relationships while protecting the company's reputation across English- and Chinese-language channels.

You will independently lead sensitive issue responses, advise leadership, and execute communications across media, social platforms and online communities, blending crisis management with proactive reputation

Qualifications

• 5+ years of PR or crisis comms experience with hands-on ownership
• Demonstrated ability to independently manage significant reputational incidents
• Practical U.S. government relations experience and established stakeholder relationships
• Professional fluency in both English and Mandarin
• Experience managing reputational issues across multiple social platforms and digital communities
• Ability to work with Legal and cross-functional teams

Responsibilities

• Build and maintain relationships with U.S. government offices, regulators, industry associations, chambers of commerce and community organizations.
• Track policy and public affairs issues affecting delivery platforms and prepare briefings, meetings and responses with leadership and Legal.
• Independently lead responses to negative coverage, allegations, viral complaints, service or safety incidents and other reputational risks.
• Verify facts, assess severity, recommend response timing and channels, prepare action plans and drive execution.
• Own monitoring and response coordination across English- and Chinese-language channels, including major platforms.
• Lead communications workstreams with Legal, Operations, Customer Service, Marketing and leadership to investigate issues and align messages.

Skills

Public relations

Crisis communications

Media relations

Government relations

Bilingual EN/CN

Stakeholder management

Job description

HungryPanda, a London-headquartered delivery platform, is expanding its US presence with a hands-on Public Relations Manager in Seattle. You will strengthen government and stakeholder relationships while protecting the company's reputation across English- and Chinese-language channels.

You will independently lead sensitive issue responses, advise leadership, and execute communications across media, social platforms and online communities, blending crisis management with proactive reputation