Senior Crisis & Reputation Communications Leader (Remote)

Genpact Ltd.; New York (NY); Hybrid; USD 81,000 - 100,000; Full time

Job summary

Genpact Ltd. is seeking a Lead - Communications to own crisis and reputation strategy for the Americas, shaping messages for high-visibility moments and leading executive communications. This senior role partners with legal, HR, and regional leaders to drive credible, calm, and timely storytelling.

You’ll also guide employee communications during change, build playbooks, mentor teams, and measure sentiment and coverage to sharpen future strategy.

Qualifications

• Experience leading high-stakes corporate communications initiatives.
• Experience advising C-suite on reputation/communications strategy.
• Excellent written and verbal English with strong judgment on tone and timing.

Responsibilities

• Own crisis and reputation communications strategy for the Americas.
• Lead executive communications and prepare leadership for high-visibility moments.
• Oversee employee communications during organizational change; ensure clear internal messaging.

Skills

Campaign Development

Campaign Management

Content Strategy

Data Analytics

Data Visualization

Executive Presence

Google Analytics

Marketing Analytics

Marketing Mix

Media And Communications

Microsoft Excel

Microsoft Power BI

Project Management

Promotional Marketing

Reporting

Salesforce

Smartsheet

Social Media

Storytelling

Strategic Planning

Education

Bachelor's degree in Communications/PR/Marketing

Tools

HubSpot

GA/Analytics tools

Job description

Genpact Ltd. is seeking a Lead - Communications to own crisis and reputation strategy for the Americas, shaping messages for high-visibility moments and leading executive communications. This senior role partners with legal, HR, and regional leaders to drive credible, calm, and timely storytelling.

You’ll also guide employee communications during change, build playbooks, mentor teams, and measure sentiment and coverage to sharpen future strategy.