Public Admin & Finance Services Supervisor

Town of Pendleton Inc; Northern (KY); Hybrid; USD 58,000 - 70,000; Full time

Job summary

The Town of Pendleton is seeking an Administrative & Financial Services Supervisor to lead front-line administrative and customer service operations. You will oversee billing processes, staff scheduling, and financial documentation, while ensuring accuracy and excellent service to residents.

Ideal candidates hold a Bachelor’s degree in Business or Accounting with 3+ years of admin experience and 2+ years in supervisory roles in government.

Qualifications

• Bachelor’s degree in Business, Accounting, or a related field.
• Three (3) years of administrative or clerical experience, including one (1) year in customer service or billing.
• Two (2) years of supervisory or managerial experience in municipal, county, or state government, including one (1) year of customer service or billing experience preferred.

Responsibilities

• Supervises Customer Service Representatives, scheduling, assigning tasks, monitoring performance, and providing training and feedback.
• Assists with oversight of billing operations, including reviewing billing reports, monitoring account accuracy, and supporting staff in resolving discrepancies.
• Reviews and monitors meter data, billing entries, and customer account updates prepared by Customer Service Representatives.
• Ensures timely preparation and distribution of utility bills, coordinating with staff to meet billing deadlines.
• Assists with processing invoices, receipts, purchase orders, and financial documentation.
• Supports payroll processing activities, including collecting time and verifying documentation.
• Provides customer service at the front and oversees staff handling customer concerns, payment schedules, and billing questions.

Job description

The Town of Pendleton is seeking an Administrative & Financial Services Supervisor to lead front-line administrative and customer service operations. You will oversee billing processes, staff scheduling, and financial documentation, while ensuring accuracy and excellent service to residents.

Ideal candidates hold a Bachelor’s degree in Business or Accounting with 3+ years of admin experience and 2+ years in supervisory roles in government.