PT Weekend PBX Operator

3710 Paulding Medical Center, Inc.; United States; On-site; USD 21,000 - 29,000; Part time

Job summary

Wellstar Health System, Inc. in Georgia is seeking a PT Weekend PBX Operator for Saturdays and Sundays, 3:00 PM to 11:00 PM.

You will manage the switchboard, paging system, and patient information areas, assisting patients, families, physicians, and staff with information and directions. You will monitor emergency systems, serve as the hospital's primary communication source during emergencies, and support performance improvement initiatives while maintaining professionalism and strong customer

Qualifications

• Minimum 1 year call center or customer service experience, preferably in a health care setting.
• Excellent customer service skills and communication abilities.
• Clear, professional speaking voice for calls and announcements.

Responsibilities

• Answer the main hospital line promptly and professionally.
• Route calls to the correct location without delay.
• Maintain a professional appearance and courteous demeanor at all times.
• Assist visitors and provide directional guidance around the campus.
• Participate in hospital drills and mandatory staff meetings.

Skills

Customer service

Verbal communication

Professional voice

Basic computer skills

Education

High School Diploma / GED

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Wellstar Paulding in Hiram, Georgia is seeking a PT Weekend PBX Operator. This position will Saturday and Sunday from 3:00p- 11:00p. Job Summary: Functions under the direction of the PBX Supervisor or designee. Responsible for the functions of the switchboard and patient information areas. This includes the efficient operation of the phones/switchboard, pager and paging system. Assists patients, their families, physicians and staff with general information. Monitor all emergency systems. Serve as the main source of communication during hospital emergencies, such as codes etc. Direct visitors, guests and family members to their requested destinations. May be called upon to assist with monitoring/putting away supplies, retrieving mail, updating directory/manual, training and representing our department as pertains to performance improvement (PI). Maintain a high level of professionalism and customer service, which supports the Wellstar's system customer service initiatives. May be called upon to perform other duties and responsibilities as required.

Core Responsibilities and Essential Functions

Quality & Safety

• Timely answering all phone calls received at the main hospital line
• Ability to maintain composure under stressful situations
• Prioritize calls to the CODE phone over all other assignments
• Document all calls outside normal inquiry and routing volumes
• Participate in all Emergency Announcements and follow departmental emergency protocol

Customer Service

• Project a positive attitude both in person and over the phone
• Able to route calls to the correct location without delay
• Maintain professional appearance at all times
• Maintain courteous and friendly demeanor towards all customers
• Serve as hospital greeter
• Assist all customers on way finding throughout the campus

General

• Attend Mandatory staff meetings
• Complete annual assessment and education
• Participate on hospital drills
• Train new hires on the role and assigned job functions
• Participate in holiday rotation
• Other duties as assigned
• Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct

Required Minimum Education:

High School Diploma / GED General or Associates Other / Related Field-Preferred

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience:

Minimum 1 year call center or customer service experience, preferably in a health care setting

Required Minimum Skills:

Excellent customer service skills, excellent written and verbal communication skills, must possess a clear and professional voice for calls and announcements, must be proficient in basic computer skills and systems utilized by the Communicative Services Department. Able to work in a high-volume area, detail oriented and possess problem-solving skills.

Required Minimum Skills:

Demonstrated professionalism, effective communication skills and active listening skills. This individual must project a positive attitude via the phone and in person.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and one of the capitalization on well star.

Mission, Vision & Values

At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery.

OUR MISSION:

To enhance the health and well-being of every person we serve.

OUR VISION:

Deliver world-class healthcare to every person, every time.

OUR VALUES:

We serve with compassion We pursue excellence We honor every voice Culture of Excellence Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.