Front Office Specialist - Alpharetta Primary Care Extended Hours

5000 Wellstar Medical Group, LLC; Montgomery (AL); On-site; USD 36,000 - 46,000; Full time

Job summary

Wellstar Health System, Inc. is seeking a friendly Front Office Specialist to greet patients, schedule appointments, and support a busy physician practice. You will work with clinical staff to ensure smooth check-in, verify insurance, and collect co-pays as needed.

This role requires a high school diploma and at least two years of front office experience in healthcare. Strong customer service and communication skills are essential, with a team-focused approach to patient care and operations.

Qualifications

• High school diploma or equivalent.
• 2 years administrative front office experience in a physician practice or health care setting.
• Preferred previous customer service experience.

Responsibilities

• Greeting patients and guests per AIDET principles; identify self and practice.
• Registering/scheduling patients; verify insurance; check-in/out; handle payments.
• Coordinate with the clinic for pharmaceutical representatives, visitors, sample pickups, and other clinic requests; other duties as assigned.

Skills

Customer service

Phone etiquette

Healthcare office

Education

High school diploma or equivalent

Job description

A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift: Various (United States of America)

Job Summary: Core Responsibilities and Essential Functions

• Customer Service:
  • a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
  • b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
  • c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
  • d. Working with both clinical staff and providers in a team approach.
  • e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long.
• Operations/Revenue Cycle:
  • a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
  • b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
  • c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
  • d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits.
  • e. Contacting patients for appointment reminders.
• Administrative:
  • Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests.
  • Other duties as assigned by management.

Required Minimum Education

• High school diploma or equivalent.

Required Minimum Experience

• 2 years administrative front office experience in a physician practice or health care setting.

Preferred Previous Experience

• Previous customer service experience.

Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.

Mission, Vision & Values

At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery.

OUR MISSION: To enhance the health and well-being of every person we serve.

OUR VISION: Deliver world-class healthcare to every person, every time.

OUR VALUES:

• We serve with compassion
• We pursue excellence
• We honor every voice

Culture of Excellence Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.