PT Support - Customer Relations Specialist - Library

Lansing Community College; Lansing (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

Lansing Community College’s Library Services seeks a part-time Support - Customer Relations Specialist to deliver exceptional service at campus desks and study spaces. You will assist with library materials lending, space scheduling, and reservations, using independent judgment to interpret college policies.

This role requires strong written and verbal communication, proficiency with Microsoft Office, and availability for a flexible schedule including mornings, evenings, and weekends at downtown

Qualifications

• High School Diploma or GED required.
• Demonstrated experience in customer service.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Strong written and verbal communication skills.
• Ability to work a variable schedule including mornings, evenings, and weekends.

Responsibilities

• Provide exceptional customer service at library service desks and study spaces.
• Assist with lending of library materials and space scheduling/reservations.
• Communicate complex information clearly and work independently or in a team.

Skills

Customer service

Communication skills

Office software proficiency

Education

High School Diploma or GED

Associate Degree

Tools

Microsoft Office Suite

Job description

PT Support - Customer Relations Specialist - Library

Title: PT Support - Customer Relations Specialist - Library

This posting is open until filled.

Thedate after which applications are not guaranteed reviewis:11/2/2026

Hours Per Week: Up to 28 Hours

Compensation Type:Hourly Salary

Employee Classification: PT Support Staff- Union

Level:PT Support-S3

Division: Academic Affairs Division - 40000

The Customer Relations Specialist provides exceptional customer service to internal or external customers at various LCC campus service desks and study spaces. This position requires the use of independent and analytical decision-making skills to assess, interpret, and apply institutional requirements in order to inform, guide, and assist students. This includes, but is not limited to, assisting with library material lending, library space scheduling, and reservations. Effectively communicates complex and confidential information. Works both independently and collaboratively to resolve complicated and unique issues/situations in a timely manner. Must demonstrate a commitment to the diversity, equity, and inclusion of a multi-cultural population. Work effectively in a team-based environment, seeking continuous improvement and adherence to LCC’s Guiding Principles.

Must be able to work a flexible schedule (morning, evening, and weekends) at both downtown and west campus locations.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

LCC policy requires all LCC employees to be residents of the State of Michigan and to perform all work (with limited exceptions) within the State of Michigan.

Final candidates will be subject to a criminal background check as part of the employment process.

Required Qualifications:

• High School Diploma or GED equivalent.
• Demonstrated experience in a customer service.
• Experience using Microsoft Office Suite software (e.g. Outlook, Word, Excel, Access, PowerPoint).
• Demonstrates effective written and verbal communication skills.
• Availability to work a variable schedule including morning, evening, and weekend shifts at both downtown and west campus locations.

Preferred Qualifications:

• Associate Degree from a regionally accredited institution of higher education.
• Demonstrated experience working in a library.
• Demonstrated experience working in a higher education setting.

Lansing Community College prohibits sex discrimination in any educational program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at lcc.edu/consumer-information/equal.html .

Advertised: 15 Oct 2026 Eastern Daylight Time
Applications close: