PT Student Support Phone Operator

MIDLAND COLLEGE; Midland (TX); On-site; USD 14,000 - 19,000; Part time

Benefits offered by this job

Medical, prescription, dental and...

Retirement savings programs

Tuition remission for employees

Generous paid time off

Job summary

Midland College in Midland, TX is seeking a part-time Student Support Phone Operator-Admissions to answer and direct calls, provide information, and take messages. The role supports students, faculty, staff, and the public.

The position emphasizes professional telephone support, accurate information delivery, and routing to appropriate resources. A high school diploma and computer literacy are required; bilingual in English and Spanish is preferred.

Qualifications

• High school diploma or equivalent.
• Computer literacy to include experience working with Microsoft Office.
• Knowledge of general office equipment including copier, fax machine, and multi-line telephone.
• Excellent communication and interpersonal skills, as well as strong organizational skills.
• Critical thinking skills and detail-oriented.

Responsibilities

• Promptly answering incoming calls and directing them to the appropriate department, person, or resource.
• Assisting callers with inquiries, providing general information about Midland College or its services, and guiding them to the necessary resources/departments.
• Utilizing telephone systems to manage multiple calls and ensure efficient call handling.
• Addressing customer concerns and ensuring a positive customer experience.
• Providing friendly and professional customer service to all callers.
• Handling multiple calls simultaneously, prioritizing tasks, and maintaining composure under pressure.
• Other duties as assigned.

Job description

Job Details Job Location: Main Campus - MIDLAND, TX 79705 Position Type: Part Time Education Level: High School Salary Range: $12.00 Hourly Job Category: Education PT STUDENT SUPPORT PHONE OPERATOR-ADMISSIONS

Midland College | Midland, Texas

Job Summary

Responsible for answering and directing incoming calls, providing information, and taking messages. Responsible for providing efficient and professional telephone support to students, faculty, staff, and the public. This role involves answering incoming calls, providing information, routing calls, and handling inquiries related to student services, academic support, and general college information.

ABOUT MIDLAND COLLEGE

At Midland College, we believe education transforms lives, strengthens communities, and creates opportunity for future generations. As a driving force for workforce development and economic growth in the Permian Basin, we serve dual-credit students, first-time-in-college learners, adult students, and working professionals. Through strong partnerships with K-12 schools, universities, business and industry, and community organizations, we make education accessible, prepare students for meaningful careers, and help shape the future of our region.

Midland College is a dynamic institution experiencing rapid enrollment growth and institutional growth. We are continually evaluating how we work, challenging ourselves to improve, and embracing innovation to serve our students and community better.

Three Core Values define our culture:

• YES – We embrace challenges with curiosity, optimism, and a solutions-oriented mindset.
• STUDENTS – Student success is at the center of every decision we make.
• ACT – We take ownership, move with purpose, and deliver meaningful results.

We seek individuals who are adaptable, resilient, and energized by change. Our employees ask thoughtful questions, challenge the status quo, solve problems collaboratively, and continuously look for better ways to serve students. We work hard, think strategically, and hold ourselves accountable. We also believe great teams support one another, celebrate successes, and bring positivity, perspective, and a sense of humor to the workplace.

What You Can Expect at Midland College:

• A leadership team committed to action, collaboration, and continuous improvement.
• A Board of Trustees that values stewardship, innovation, and long-term vision.
• A community that believes deeply in the power of education to create opportunities.
• Meaningful work, supportive colleagues, and the opportunity to make a lasting impact, every single day.

If you're passionate about making a difference, excited by growth and innovation, and ready to help students succeed while strengthening the Permian Basin, we invite you to join our team.

Essential Functions

• Promptly answering incoming calls and directing them to the appropriate department, person, or resource
• Assisting callers with inquiries, providing general information about Midland College or its services, and guiding them to the necessary resources/departments
• Utilizing telephone systems to manage multiple calls and ensure efficient call handling
• Addressing customer concerns and ensuring a positive customer experience
• Providing friendly and professional customer service to all callers
• Handling multiple calls simultaneously, prioritizing tasks, and maintaining composure under pressure
• Other duties as assigned

Qualifications

• High school diploma or equivalent
• Computer literacy to include experience working with Microsoft Office software
• Knowledge of general office equipment including copier, fax machine, and multi-line telephone
• Excellent communication and interpersonal skills, as well as strong organizational skills
• Critical thinking skills and detail-oriented

Preferred Qualifications

• Associate degree in a related field
• Prior clerical experience
• Experience working in higher education
• Experience with departmental budgets
• Bilingual in English and Spanish
• Experience with Jenzabar student information system software

WORK ENVIRONMENT

Typical office

Business Hours

M-Th 8:00 a.m.- 5:00 p.m. F 8:00 a.m. – 12:00 p.m.

summer M-Th 7:30 a.m. – 5:30 pm

Periodic evening and weekend hours during peak periods (e.g., open enrollment, payroll)

Occasional travel (less than 10%)

Physical Demands

Must be able to remain in a stationary position 90% of the time

The person in this position may need to occasionally move from office to other locations on campus

Repetitive use of a keyboard at a workstation

Use of manual dexterity

The person in this position frequently communicates with others; they must be able to exchange accurate information

Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus

Frequently moves equipment or paperwork weighing up to 20 pounds

Work is mostly performed indoors

Salary Range: $12.00 per hour

BENEFITS:

• medical, prescription, dental, and vision plans, FSA
• retirement savings programs
• tuition remission for employees
• generous paid time off including winter break

*eligibility may vary based on job classification

SECURITY SENSITIVITY

All Midland College positions are security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. An employment offer is contingent on completion of a satisfactory criminal background investigation.