PT Service Manager

United Fashions of Texas, LLC; Killeen (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Melrose is seeking a store supervisor to lead daily operations, ensure excellent customer service, and uphold merchandising and safety standards. You will organize staffing, train team members, and coordinate with management to meet sales goals in a fast-paced retail environment.

The role requires prior supervisory experience in retail and the ability to work in a dynamic setting, with emphasis on teamwork, accountability, and policy adherence.

Qualifications

• Minimum of 3 months of supervisory experience in a similar retail environment, or 6 weeks as sales/cashier at Melrose.
• Promotion rules require minimum 2 months prior supervisory experience for promotion eligibility.
• Bronze & Silver Stores require 18+ years old; Gold & Platinum Stores require 18+ and post-high school.

Responsibilities

• Supervise daily store operations and ensure quality customer service.
• Coordinate staffing schedules to maintain team coverage and service levels.
• Maintain store organization, merchandising, and safety standards.
• Assist in loss prevention and adherence to company policies.

Skills

Supervisory experience

Retail operations

Staff scheduling

Customer service

Education

High School Diploma

Tools

POS systems

Job description

Primary Objective: The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge.Abilities: Exercise good judgment and initiative to supervise and direct the activities of the store. Ability to maintain a sense of urgency and systematically meet all deadlines imposed by the corporate office and store management while delivering quality team service. Organize work to maintain a smooth work flow. Ability to communicate effectively, coordinate staffing schedule to ensure team service, direct and train employees. Cooperative and professional at all times; keep confidences, maintaining a good working relationship with co-workers and management, follow both written and verbal directives/assignments. Learn and understand the accurate use of all equipment and policies and procedures. Recognize urgent situations.Typical Physical Demands: Requires full range of body motion, including, but not limited to: walking, sitting, crouching, stooping, kneeling, squatting, twisting, stretching, pushing, pulling, and eye-hand coordination. Requires extensive standing and walking. Occasionally lifting up to 50 lbs. Requires working under stressful conditions and occasional extended hours.Qualifications: A minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose. In order to promote a sales/cashier or a shoe associate that has less than 45 days of employment with Melrose, they must have a minimum of 2 months of prior supervisory experience that can be verified. (Must fill out promotion request form and submit to HR)Bronze & Silver Stores - Must be a minimum of 18 years old. If still in high school must be a senior.Gold & Platinum Stores - Must be a minimum of 18 years and out of high school.