PT SCHEDULING FACILITATOR - ACCESS CENTER

Aspirus, Inc; Duluth (MN); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Full benefits package

Paid time off

Retirement plans

Wellness program

Job summary

Aspirus St. Luke's Hospital in Duluth, MN is seeking a PT Scheduling Facilitator for our Access Center. The role centers on delivering exceptional customer service to patients entering the health system and supporting front-line scheduling operations.

Daytime shifts are 8 hours, with no weekend requirements. Ideal candidates will have a high school diploma and familiarity with medical terminology and scheduling processes. Training will cover ICD-10/CPT coding basics.

Qualifications

• High School diploma or equivalent required.
• Medical terminology knowledge preferred.
• Experience in medical scheduling or health insurance setting is a plus.
• Proficiency with Microsoft Office and basic ICD-10/CPT knowledge.

Responsibilities

• Acts as first point of contact for patients entering the health system.
• Manages patient scheduling and data entry for the Access Center.
• Ensures accurate patient billing information and supports prompt reimbursement.

Skills

Customer service

Communication

Organizational skills

Problem solving

Reading/interpretation

Basic math

Education

High school diploma

Formal medical terminology

Tools

Microsoft Office

ICD-10/CPT codes

Job description

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

ASPIRUS ST. LUKE'S HOSPITAL in Duluth, MN is seeking a PT SCHEDULING FACILITATOR to join our ACCESS CENTER team!

• Salary Range: $17.44 - $25.28 Hourly
• Schedule/Hours: DAY ONLY, 8 hours
• Weekend Requirement: Generally No Weekends
• FTE: FULL TIME, 1.000000 FTE

The Patient Scheduling Facilitator, under the direction of the Director- Access Center and the RN- Access Center, is the initial point of contact for patients entering the Health System for care. The Facilitator-Access Center is responsible to provide exceptional customer service, maintain the highest level for professionalism with each interaction, and support those with diverse needs.

MINIMUM QUALIFICATIONS

• Education: High School graduate or equivalent.
• Experience: N/A
• Licensure/Certification/Registration: N/A

PREFERRED QUALIFICATIONS

• Education: Formal Medical Terminology.
• Experience: Medical or health insurance office experience to include electronic health record and/or scheduling experience. One (1) year customer service experience.
• Licensure/Certification/Registration: N/A

KNOWLEDGE, SKILLS AND ABILITIES

Computer skills in Microsoft suite, advanced keyboarding and phone etiquette. Familiar with medical terminology and ICD-10 and CPT codes. Customer service skills. Ability to organize and service large volumes of information. Excellent follow through. Abilities to determine complete and accurate patient billing information. Communication activities promoting positive patient relations and prompt reimbursement. Ability to problem solve.

• READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• WRITING - Basic: Ability to write simple correspondence.
• SPEAKING - Basic: Ability to speak simple sentences.
• MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS AND ENVIRONMENT

PHYSICAL DEMANDS

• Ability to talk, hear, sit, stand, and reach for a period of eight (8) hours
• Stand - Occasionally Under 1/3 (1-2.5 hours)
• Walk - Occasionally Under 1/3 (1-2.5 hours)
• Sit - Continuously Over 2/3 (5.5 - 8 hours)
• Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 - 8 hours)
• Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
• Stoop, squat, kneel, or crouch - Occasionally Under 1/3 (1-2.5 hours)
• Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
• Talk or hear - Continuously Over 2/3 (5.5 - 8 hours)

LIFTING REQUIREMENTS

• Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 - 5.5 hours)
• Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)

WORK ENVIRONMENT

Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)

WORKING CONDITIONS

Typical office environment

Employee Benefits

• Full benefits packages available for part- and full-time status.
• Time away from work accrual.
• Retirement plans available.
• Wellness program for employees and their families.

Aspirus St. Luke's in Duluth is a cornerstone of health care in northeastern Minnesota, offering a wide range of medical specialties and advanced care services. With a history dating back to 1881, this downtown Duluth hospital has grown into a comprehensive medical center with a strong commitment to patient-centered care. The facility features a 267-bed hospital, state-of-the-art surgical and imaging technology, and a nationally recognized heart and vascular center. As part of the broader Aspirus system, St. Luke's is also known for its excellence in orthopedics, cancer care, and women's and children's health. In addition to the main hospital campus, the Duluth area includes multiple primary and specialty care clinics that serve the Twin Ports and surrounding communities. Duluth, MN

Our Mission

We heal people, promote health and strengthen communities.

Our Vision:

Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

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