PATIENT ACCESS SCHEDULER - PATIENT ACCESS SCHEDULING

Aspirus, Inc; Town of Wausau (WI); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Aspirus Health in Wausau, WI is seeking a Patient Access Scheduler I to coordinate and support patient access by handling inbound and outbound calls in a contact center setting, and by scheduling specialty and diagnostic appointments following established protocols.

The position requires strong communication, data-entry accuracy, and familiarity with Excel and Word; healthcare experience and HIPAA knowledge are preferred. This is a full-time role with competitive benefits.

Qualifications

• High School diploma or GED required.
• Associate degree preferred.
• Minimum of 3 years' experience in a business office or healthcare setting.
• Proficient computer typing.
• Customer service or medical office experience preferred.
• HIPAA knowledge preferred.
• Experience with Excel and Word.
• Strong written and verbal communication.

Responsabilités

• Coordinate inbound and outbound calls in a contact center.
• Schedule specialty and diagnostic appointments following established protocols.
• Promote patient and physician satisfaction and schedule efficiencies.

Connaissances

Customer service

Typing speed

HIPAA knowledge

Attention to detail

Speed in fast-paced environment

Communication skills

Formation

High School diploma or GED

Associate degree (Business Administration or Health Care Business Services)

Outils

Excel

Word

Description du poste

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Health in Wausau, WI is seeking a PATIENT ACCESS SCHEDULER to join our PATIENT ACCESS SCHEDULING team!

The Patient Access Scheduler I coordinates and supports patient access to care by managing inbound and outbound calls in a contact center setting. Schedules specialty and/or diagnostic patient appointments while following established protocols that promote patient and physician satisfaction and schedule efficiencies.

HOURS: Full Time 1.0 FTE, 80 Hours Biweekly

Experience/Qualifications

• Knowledge of office procedures normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience.
• Associate degree in Business Administration or Health Care Business Services or other applicable area preferred.
• Minimum of 3 years' experience in a business office or healthcare setting required.
• Ability to proficiently use a computer and type required.
• Prior customer service or medical office experience strongly preferred.
• Completion of a medical terminology course is preferred.
• Previous Medical Clinic experience preferred.
• Knowledge of grammar, spelling, and punctuation to type patient information.
• Knowledge of computer skills including Excel and Word.
• Attention to detail to ensure data integrity.
• Excellent written and oral communication skills with a high degree of professionalism.
• Excellent listening skills, eye, hand and auditory coordination.
• Willingly accepts change and proactively offers ideas and suggestions.
• Ability to work cooperatively and effectively with providers, patients, staff and the public.
• Possesses a high degree of accuracy.
• Ability to establish priorities and coordinate work activities.
• Ability to work independently, with minimal supervision, under pressure, with time restraints.
• Ability to cope with rapidly changing demands for records (fast-paced work environment).
• Ability to file and maintain patient records, files, and other correspondence.
• Ability to maintain confidentiality with regard to all phases of work.
• Knowledge of federal and state laws regarding HIPAA and release of information.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• Time away from work accrual.
• Retirement plans available.
• Wellness program for employees and their families.

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

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