PT Sales Associate Cashier

Food Lion; Lincolnton (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their retail operations team. This role focuses on delivering exceptional customer service, ensuring a friendly and efficient shopping experience. Candidates will engage with customers, assist in transactions, and maintain store standards. The ideal candidate will possess strong communication skills and a willingness to learn. This position offers a chance to be part of a dynamic team in a fast-paced environment, where your contributions directly impact customer satisfaction and store success.

Qualifications

• Effective communication and customer service skills are essential.
• Must be willing to learn multiple tasks and technical requirements.

Responsibilities

• Provide prompt, accurate, and friendly service to create a positive shopping experience.
• Follow procedures for handling cash, checks, and coupons while maintaining accurate cash control.

Skills

Customer Service Skills

Effective Communication

Cash Handling

Teamwork

Education

High School Diploma or Equivalent

Job description

Category/Area of Expertise:

Retail Operations

Job Requisition:

428404

Address:

USA-NC-Lincolnton-200 Stanford Road

Store Code:

Store 01342 Front End (7221855)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible, and friendly service to our customers by achieving Food Lion customer service standards. To be friendly, courteous, and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, and maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Unload customers' groceries from cart to belt, grouping cold items together for ease of bagging.
4. Check the bottom of every cart and under all baby seats for items before completing an order.
5. Follow correct bagging procedures for the appropriate use of bags by type.
6. Scan customers' orders and handle the payment transaction per standard practice.
7. Avoid personal conversations with other associates when customers are present.
8. Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
9. Follow procedures for refunds and error correction, maintaining accurate cash control.
10. Perform overrides following procedures.
11. Identify customers needing assistance and offer to take their order to their car.
12. Maintain alertness and call for assistance when needed to service customers per standards.
13. Check prices quickly and accurately.
14. Be courteous and helpful to other associates.
15. Wear the Food Lion uniform with apron, complete with name badge, when on duty, maintaining a neat and clean appearance in accordance with dress code.
16. Retrieve shopping carts from parking lot and cart corrals using the tether strap per standard practice.
17. Ensure the work station and front end area are neat and clean.
18. Report any register malfunctions to the Customer Service Manager or MOD.
19. Ensure the MVP savings center KIOSK is stocked with paper and functioning properly.
20. Adhere to all company policies, guidelines, and standard practices.
21. Observe and correct unsafe conditions to prevent accidents.
22. Notify QA of cleaning issues or maintenance needs.
23. Complete computer-based training and courses as required.
24. Perform all other duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent preferred.
• Effective communication and customer service skills.
• Willingness to learn multiple tasks and technical requirements.
• Ability to perform cashier and service center technical requirements.
• Must meet minimum age requirements for specific job functions.
• Ability to meet physical requirements of the position, with or without accommodations.

PHYSICAL REQUIREMENTS

• Ability to use computers and communication systems required for the job.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally.
• Pull or push up to 75 lbs. occasionally.
• Stand 100% of the time, with frequent short-distance walking.
• Handle substances related to cleaning, packaging, and produce.
• Use hands frequently to handle currency and operate equipment.
• Reach and grasp at waist level, occasionally above shoulder or below waist level.
• Meet activity volume standards for the role.
• Tolerate working in extreme temperatures for up to 20 minutes.
• Sufficient visual ability to check IDs, checks, and documents.
• Move empty bottles and containers from the front end to the back room where applicable.

Food Lion is an equal employment opportunity employer, providing opportunities without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or expression, or any other protected characteristic.