PT Sales Associate Cashier

Food Lion; Charlotte (NC); On-site; USD 25,000 - 40,000; Full time

Job summary

Ein innovatives Einzelhandelsunternehmen sucht engagierte Mitarbeiter, die hervorragenden Kundenservice bieten. In dieser Rolle sind Sie für die freundliche und effiziente Bedienung der Kunden verantwortlich, während Sie die Standards des Unternehmens einhalten. Sie werden Teil eines dynamischen Teams, das sich der Bereitstellung eines angenehmen Einkaufserlebnisses für die Kunden widmet. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Hochschulabschluss oder gleichwertig bevorzugt.
• Effektive Kommunikations- und Kundenservicefähigkeiten.

Responsibilities

• Schnelle, freundliche und genaue Bedienung der Kunden.
• Kassieren und Bearbeiten von Zahlungen gemäß den Standards.

Skills

Kundenservice

Kommunikationsfähigkeiten

Technische Fähigkeiten (Kassieren)

Education

High School Diplom oder gleichwertig

Job description

Category/Area of Expertise: Retail Operations

Job Requisition: 429892

Address: USA-NC-Charlotte-4001 Sunset Rd West

Store Code: Store 00617 Front End (7213131)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous, and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Unload customers' groceries from cart to belt; organize items for ease of bagging, such as grouping cold items together.
4. Check the bottom of every cart and under all baby seats for items before completing an order.
5. Follow correct bagging procedures for the correct use of bags by type.
6. Scan customers' orders and handle the payment transaction per standard practice.
7. Avoid personal conversations with other associates when customers are present.
8. Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
9. Follow procedures for refunds and error correction.
10. Maintain accurate cash control as much as possible.
11. Follow procedures and perform overrides as needed.
12. Identify customers needing assistance and offer to take their order to their car.
13. Maintain alertness and call for assistance when needed to service customers per service standards.
14. Check prices quickly and accurately.
15. Be courteous and helpful to other associates.
16. Wear the Food Lion uniform with apron, complete with name badge, when on duty; maintain a neat and clean appearance adhering to the dress code.
17. Retrieve shopping carts from the parking lot and cart corrals using the tether strap per standard practice.
18. Ensure the work station and front end area of the store are neat and clean.
19. Report any register malfunctions to the Customer Service Manager or MOD.
20. Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
21. Adhere to all company guidelines, policies, and standard practices.
22. Observe and correct unsafe conditions to prevent accidents.
23. Notify QA of any cleaning issues or maintenance needs.
24. Complete computer-based training (CBT) and training aid courses successfully.
25. Perform all other duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent preferred.
• Effective communication and customer service skills.
• Willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform technical tasks related to cashiering and the service center.
• Must meet minimum age requirements for specific job functions.
• Ability to meet the physical requirements of the position, with or without reasonable accommodations.

PHYSICAL REQUIREMENTS

• Ability to use computers and communication systems required for the job.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
• Pull or push up to 75 lbs. on occasion.
• Stand 100% of the time, with frequent short-distance walking.
• Handle various substances associated with cleaning, packaging, produce, and household items.
• Use hands frequently/continuously for handling currency and operating equipment.
• Reach and grasp at waist level; occasionally above shoulder or below waist.
• Meet established volume activity standards.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes.
• Have sufficient visual ability to check IDs, checks, and written documents.

Food Lion provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity or expression, or any other characteristic protected by law.