PT Retail Customer Experience Manager

Michaels Stores; Richfield (MN); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading company in the retail sector is seeking a part-time Retail Customer Experience Manager in Richfield, MN. The role involves managing front-end operations, ensuring adherence to company standards, and delivering exceptional customer service. Candidates should have retail management experience and strong leadership skills to foster a positive environment.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Retail management experience preferred.
• Ability to train, coach, and develop team members.
• Strong customer service skills.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Manage front-end operations and achieve KPIs.
• Train and develop customer experience team.

Skills

Customer Service

Team Leadership

Retail Management

Communication

Job description

Join to apply for the PT Retail Customer Experience Manager role at Michaels Stores.

Store - MSP-RICHFIELD/WEST 66th, MN

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Provide friendly customer service.

Responsibilities include:

1. Assist Store Manager in leading adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance; ensure execution of policies and standards; hold team accountable for store conditions and results.
2. Ensure all front end policies and procedures are followed; achieve KPIs and manage your team to meet their KPIs.
3. Plan and lead execution of in-store events in line with Company programs.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Assist with onboarding new team members.
8. Train, coach, and develop the customer experience team; participate in performance management; support talent development.
9. Serve as Manager on Duty (MOD).
10. Promote a positive, respectful environment; serve as a role model.
11. Acknowledge customers, assist in locating products, and provide solutions.
12. Participate in truck unloading and stocking, ensuring standards and budgets are met.
13. Cross-train in Custom Framing sales and production.
14. In stores without a Framing Manager, lead delivery of custom framing solutions, planning and managing workload in partnership with the Store Manager.

Preferred Knowledge/Skills/Abilities:

Additional duties as assigned. Retail management experience preferred.

Physical Requirements & Work Environment:

• Ability to stand for long periods.
• Ability to move throughout the store, including bending, lifting, reaching, and stretching.
• Lift heavy boxes, access high shelves with ladders.
• Work involves outdoor activities, climate-controlled areas, and some non-climate-controlled stock rooms.
• Work hours include nights, weekends, and early mornings.

Applicants must meet legal requirements in the U.S. and have accommodations available if needed.

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America. We prioritize team member wellbeing with comprehensive benefits including health insurance, paid time off, tuition assistance, and discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. For accommodations, contact Customer Care at 1-800-642-4235.