PT Receptionist

Direct Ortho Care; Denton (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Direct Ortho Care in Denton, TX is seeking a Guest Ambassador to welcome guests and facilitate the patient experience from arrival to departure.

You will verify benefits, collect payments, schedule appointments, and assist with clinic duties while upholding HIPAA and protecting PHI.

Qualifications

• Experience in guest services is preferred.

Responsibilities

• Lead registration, benefits verification and checkout procedures.
• Collect guest payments at time of service.
• Lead end-of-day closing procedures.
• Provide a welcoming, courteous, and professional hospitality experience for guests.
• Maintain guest confidentiality and HIPAA compliance.
• Ensure guest questions are answered and checkout is completed.
• Assist with general office duties (mail, till, lobby refreshments).
• Notify providers of guest arrival and manage delays with continuous communication.
• Update guest demographics and collect payments.
• Answer phones, schedule appointments and follow DOC protocols.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

8 days ago Requisition ID: 1903

Salary Range: $18.00 To $20.00 Hourly

As the Guest Ambassador, I report to the Practice Manager. I create the initial connection with all DOC guests and ensure that our Core Value of tenacious caring occurs from the moment they enter our DOC clinic until the time they exit. I do this by understanding the value of communication, a helpful hand and the importance of relating to one’s needs.

Lead Outcomes

• I lead registration, benefits verification and check out procedures.
• I am able to collect guest payments at time of service.
• I lead the end-of-day closing procedures.
• I provide a genuine welcome to our guests as they enter DOC and lead hospitality efforts by maintaining a courteous, attentive and professional manner.
• I maintain guest confidentiality and ensure PHI is secure at all times. I obtain a comprehensive knowledge and working understanding of HIPAA regulations and continual compliance.
• I lead DOC costumer service protocols to ensure each guest departs with all of their questions answered and check out procedure complete.
• I lead office duties including distribution of mail, maintain change till for accuracy, replacement of refreshments in lobby and other general office duties as assigned.

Core Responsibilities

• I facilitate guest flow by notifying providers and other team members of guests’ arrival, having awareness of delays, and providing continual communication with all.
• I provide assistance to new guests, update existing guest demographics, collect personal and financial information, and gather payments.
• I answer phones, return calls and schedule appointments in professional and timely manner while following all DOC protocols.
• I verify benefits information for guests and obtain test precertification/authorizations when necessary.
• I’m responsible for opening and closing clinic and for maintaining a clean and organized lobby throughout the day.
• I assist our guests as needed.

I exemplify the following competencies

• My leadership is proactive.
• My behaviors and standards model DOC’s values and deliver a service experience that is unrivaled.