PT Quality Assurance Associate

Food Lion; Newport News (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in retail is seeking dedicated associates to ensure a clean and inviting shopping experience. This role emphasizes fast and friendly customer service while adhering to safety and sanitation standards. Ideal candidates will possess strong interpersonal and organizational skills, along with a willingness to learn and adapt to various tasks. Join a team that values community and customer satisfaction, and be part of a company that has been serving its customers since 1957. If you're passionate about providing excellent service and maintaining high standards, this opportunity is perfect for you.

Qualifications

• High school diploma preferred with excellent customer service skills.
• Ability to learn multiple tasks and meet physical requirements.

Responsibilities

• Maintain a clean, safe, and inviting shopping atmosphere for customers.
• Ensure compliance with safety and sanitation standards.
• Provide fast, friendly, and accurate customer service.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service skills

Problem-solving

Education

High school graduate or equivalent

Tools

Computer systems

Cash register

Job description

Category/Area of Expertise: Retail Operations
Job Requisition: 239131
Address: USA-VA-Newport News-41 Hidden Blvd
Store Code: Store 00227 Grocery (7207630)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Provide our customers with a clean, safe, inviting place to shop by maintaining standards in accordance with the standard practice manual. Minimize shrink through proper utilization of standard practice.

DUTIES AND RESPONSIBILITIES

1. Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
2. Be courteous and helpful to other associates.
3. Sweep and clean floors on nights with no scheduled vendor services.
4. Weekly cleaning of Produce, Market, and Deli Departments.
5. Clean and organize the store mop room.
6. Find more efficient ways to do the job and seek to reduce costs and improve labor productivity.
7. Follow QA daily checklist and sanitation standards set by Food Lion.
8. Follow current Standard Practices regarding cleanup of Hazardous Waste product.
9. Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
10. Understand and follow Food Safety and Workplace Safety guidelines and procedures.
11. Observe and correct all unsafe conditions that could cause associate or customer accidents.
12. Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
13. Ensure compliance with local, state, and federal regulations.
14. Wear the Food Lion uniform complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the Food Lion dress code.
15. Successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses.
16. Perform all other duties as assigned.

QUALIFICATIONS

1. High school graduate or equivalent preferred.
2. Excellent interpersonal, organizational, communication, and customer service skills.
3. Ability and willingness to learn multiple tasks and technical requirements of the job.
4. Ability to use technical information to solve problems.
5. Must meet minimum age requirements to perform specific job functions.
6. Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

PHYSICAL REQUIREMENTS

1. Ability to use computers and other communication systems required to perform job functions.
2. Perform repetitive hand and arm motions.
3. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
4. Pull or push up to 75 lbs. on occasion.
5. Stand 100% of the time, frequently walking short distances.
6. Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
7. Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
8. Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
9. Meet established volume activity standards for the position.
10. Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
11. Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.