PT PM Front Desk Agent

Pier House; Canton (OH); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free shuttle

Breakfast & dinner

Free WiFi

Free parking

Job summary

Pier House in Canton, Ohio is seeking a part-time Front Desk Clerk to warmly greet guests, check them in and out, and assist with reservations. You will post charges, manage daily transactions, and ensure smooth front office operations.

Candidates should be team players with strong communication, able to work nights, weekends, and holidays. The hotel provides breakfast/dinner in The Garden Grille and 24-hour snacks, plus free shuttle, WiFi, and parking.

Qualifications

• Strong work ethic and initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Enjoys being part of a team and delivering great guest experiences.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately for guest transactions.
• Maintain Front Office systems and daily transactions.
• Handle cash, checks, and credit card payments correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.
• Assist with same-day reservations and process cancellations.

Skills

High work ethic

Team player

Flexible schedule

Effective communication

Job description

We're off I-77, a mile from Akron-Canton Airport, and our free shuttle covers a five mile radius. The Pro Football Hall of Fame, business headquarters, and shopping can be reached in 10 minutes. Enjoy breakfast and dinner in The Garden Grille® or 24-hour drinks and snacks in the Pavilion Pantry®. WiFi and parking are on us and we have meeting space available.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

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