PT PM Front Desk Agent

One Ocean Resort & Spa; Canton (OH); Hybrid; USD 17,000 - 25,000; Part time

Job summary

One Ocean Resort & Spa in Canton, OH is seeking a Part-time Front Desk Agent to warmly welcome guests, check them in and out, and assist with reservations. You will post charges, manage the front desk system, handle cash, and support guests with requests while upholding service standards.

This role requires a team-oriented mindset, flexibility for evenings and weekends, and strong communication in a busy hotel environment.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules, including nights, weekends, and holidays.
• Team-oriented and focused on delivering great guest experiences.
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk (6–8 hours).
• Strong verbal and written communication skills.
• Physical ability to lift 10–25 pounds as needed.
• Proficient with keyboarding and office equipment.

Responsibilities

• Greet guests and check them in/out; assist in pre-registration and blocking reservations.
• Post charges promptly and accurately.
• Know and use Front Office system for daily transactions.
• Manage cash handling and payment processing.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and applicable policies.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Team player

Verbal communication

Written communication

Attention to detail

Self-motivation

Tools

Front Office system

Job description

We're off I-77, a mile from Akron-Canton Airport, and our free shuttle covers a five mile radius. The Pro Football Hall of Fame, business headquarters, and shopping can be reached in 10 minutes. Enjoy breakfast and dinner in The Garden Grille® or 24-hour drinks and snacks in the Pavilion Pantry®. WiFi and parking are on us and we have meeting space available.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

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