PT Package Dispatch Supervisor – Center Operations Lead

United Parcel Service Sweden Aktiebolag; Hawaii; On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Flexible Spending Account

Health Savings Account

Dependent Care Flexible Spending

Life Insurance & AD&D

Disability Income Protection Plan

Employee Assistance Program

401(k) retirement program

Vacation

Paid Holidays and Personal time

Paid Sick and Family and Medical Leave

Job summary

UPS is seeking an Alternate Part-time Package Dispatch Supervisor/Package Center Supervisor. This role is trained to serve as either a PT PDS or PT PCS to fit alternative schedules, supporting dispatch planning and issue resolution across the center.

The position focuses on analyzing dispatch results to improve service, coordinating operations, and delivering solid customer service. It emphasizes reliability, adaptability, and teamwork within a permanent employment framework.

Qualifications

• U.S. citizenship or legal right to work in the United States.

Responsibilities

• Analyze and plan the center's daily package dispatch and handle operational service issues (e.g., on-call air pickups, heavy pickup accounts, unforeseen events).
• Analyze previous dispatch results to maximize service performance and streamline routes.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met.
• Provide customer service support (e.g., answering messages, concerns, call tags, destination follow ups).
• Facilitate the smooth execution of operational procedures and management of systems.

Job description

UPS is seeking an Alternate Part-time Package Dispatch Supervisor/Package Center Supervisor. This role is trained to serve as either a PT PDS or PT PCS to fit alternative schedules, supporting dispatch planning and issue resolution across the center.

The position focuses on analyzing dispatch results to improve service, coordinating operations, and delivering solid customer service. It emphasizes reliability, adaptability, and teamwork within a permanent employment framework.