PT Package Center Supervisor

UPS Supply Chain Solutions, Inc.; United States; On-site; USD 45,000 - 62,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. in the United States seeks a supervisor to manage daily dispatch operations and coordinate routing to maximize on-time performance.

The role includes analyzing dispatch results, coordinating internal resources, and handling customer service issues to ensure smooth operation. The position emphasizes cross-functional collaboration, adherence to schedules, and a focus on service quality, with permanent employment and opportunities to contribute to a dynamic

Qualifications

• Must be a U.S. citizen or national or legally allowed to work in the U.S.
• Experience in dispatch planning and operations coordination.

Responsibilities

• Analyze daily dispatch results to maximize service performance.
• Plan and coordinate center routes and resources for efficiency.
• Provide customer service support and address inquiries or issues.
• Ensure procedures are followed for smooth operating execution.

Skills

Dispatch analysis

Operations coordination

Customer service

Team supervision

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.