PT Package Center Supervisor

United Parcel Service Sweden Aktiebolag; Fort Payne (AL); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

UPS is seeking a supervisor to lead and optimize daily dispatch operations at our Fort Payne facility. The role requires analyzing dispatch results, coordinating routes, and managing service issues to ensure timely deliveries and customer satisfaction.

The position emphasizes scheduling flexibility, hands-on leadership, and collaboration with teams to maintain operational excellence and service quality in a dynamic environment.

Competenze

• Experience coordinating fast-paced package dispatch operations.
• Strong communication and stakeholder management.
• Ability to analyze dispatch results and adjust plans.
• Customer service mindset and issue resolution skills.

Mansioni

• Analyze and plan the center's daily package dispatch.
• Coordinate needs and efforts of the operation to ensure customer satisfaction.
• Manage and resolve service issues (on-call pickups, heavy accounts, unforeseen events).
• Provide customer service support through messages, follow-ups, and calls.
• Facilitate smooth execution of operational procedures and system management.

Conoscenze

Supervisory experience

Dispatch planning

Operations coordination

Customer service

Descrizione del lavoro

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center's daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type

Permanent

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.