PT Package Center Supervisor

UPS; Fort Payne (AL); Presencial; USD 50 000 - 75 000; Tempo integral

Resumo da oferta

UPS is seeking a supervisor to manage daily dispatch planning and address operational service issues at our Fort Payne center. The role emphasizes coordinating routine and exceptional tasks to maintain on-time performance and customer satisfaction.

The position is permanent and requires accountability for efficient operations and adherence to UPS standards. US work authorization is mandatory for employment.

Qualificações

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsabilidades

• Analyze and plan the center's daily package dispatch to maximize service performance.
• Handle operational service issues (e.g., on-call air pickups, heavy pick-up accounts, unforeseen events).
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support by answering messages and following up on concerns and calls.
• Facilitate smooth execution of operational procedures and management of systems.

Descrição da oferta de emprego

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Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.