Pt Package Center Supervisor

United Parcel Service Sweden Aktiebolag; Bend (OR); On-site; USD 60,000 - 90,000; Full time

Job summary

UPS in Bend, Oregon, is seeking a dedicated supervisor to guide daily operations at our package dispatch center. This permanent, full-time role requires analyzing dispatch results, prioritizing routes, and coordinating the work of the team to meet service commitments.

You will also provide frontline customer service support and ensure processes run smoothly, while upholding UPS's standards for safety, accuracy, and customer satisfaction.

Qualifications

• Must be a U.S. citizen or eligible to work in the U.S.

Responsibilities

• Analyze center's daily package dispatch to maximize service performance.
• Coordinate operations to ensure smooth execution.
• Provide customer service support by answering messages and follow-ups.

Skills

Leadership

Operations planning

Dispatch coordination

Customer service

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center's daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type

Permanent

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.