PT - Office Clerk, Quartzsite Learning Center

Arizona Western College; Quartzsite (AZ); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Benefits Eligible

Job summary

Arizona Western College seeks a part-time Front Desk/Student Assistant to support students, staff, and the public across in-person, phone, and online channels. You will manage enrollment help, financial aid questions, and confidential records in a dynamic campus setting.

Responsibilities include providing information about college programs, assisting with events, and maintaining orderly records and secure spaces.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in customer service or working with the public or related field.
• Proficient with Microsoft Office and basic records management.

Responsibilities

• Assist in enrollment processes, financial aid, and handling of confidential materials.
• Provide information to students, staff, and the public via phone, online, and in person.
• Support event operations and ensure spaces are secured and clean after use.
• Assist in in-person, remote, and distance education activities and environments.
• Maintain organization of records and support office and event operations.

Skills

Customer service

Communication

Time management

Record keeping

Public interaction

Office software

Organization

Privacy/FERPA

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows

College system platforms

Job description

Salary: $15.15 per hour

Summary of Function: Provides support services for students, staff, faculty, and the public of La Paz County.

Typical Duties:

• Serves Students. Assists in the enrollment process, financial aid, and in the handling of all confidential materials pertaining to AWC, ABE, ESOL/ELL/ELA student records.
  
• Provides general college and specific departmental information to staff, AWC, ABE, ESOL/ELL/ELA students, and the public on the phone, online, and in person. Answers phones, takes detailed messages, and transfers calls to the appropriate departments district-wide.
  
• Provides event support. Directs patrons to the event space; answers questions related to the event, including proper use of equipment; empties trash receptacles; submits event support communication logs as needed; ensures that event locations are properly locked, secured, and free of any attendees prior to leaving.
  
• Provides support services for AWC, ABE, ESOL/ELL/ELA students when in-person, remote, and with distance education courses and learning environments.
  
• Ensures that all areas of the assignment are cleaned, properly locked, and secured at the shift’s end.
  
• Participates in and successfully completes work-related training.
  
• Supports and participates in strategic planning initiatives and performs other duties as assigned.

Required Qualifications:

• High School diploma or equivalent
  
• One year of experience working in customer service or working directly with the public, or working in a related field
  
• Applicants may indicate any additional language proficiencies in their application materials, including English/Spanish, as relevant to the position
  
• An equivalent combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved may be considered

Additional Eligibility Requirements:

• Arizona Driver's License or Equivalent

Classification:

• Non-Exempt

Position Type & Work Schedule:

• Part-time
  
• Up to 19 hours per week
  
• Work flexible schedule to meet the program, department, and/or institutional needs, which may include Fridays, nights, and/or weekends

Knowledge, Skills, and Abilities:

• Knowledge of and ability to interpret, apply, and follow college policies and procedures
  
• Knowledge of or ability to maintain organizational structure, workflow, and operating procedures
  
• Skill in current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications, Windows, college system platforms, software, and applications especially those specific to the department operations
  
• Knowledge of student support services, resources, and enrollment processes
  
• Knowledge of customer service practices and basic records management in a front-facing environment
  
• Skill and ability to be self-directed and to manage one’s own time
  
• Skill in performing a variety of duties, often changing from one task to another of a different nature
  
• Skill in providing front-line customer service across in-person, phone, and virtual environments
  
• Skill in maintaining organized records and supporting office and event operations
  
• Ability to complete all departmental and/or institutional mandatory training or development
  
• Ability to organize, prioritize, follow multiple projects and tasks through to completion, with close attention to detail
  
• Ability to work independently and contribute to a collaborative team environment
• Ability to provide assistance in a professional and supportive manner
• Ability to communicate effectively, verbally, in writing, and in a public setting, and to relate to others in a professional manner
• Ability to be flexible and supportive, positively and proactively assimilate change in rapid growth environment
• Ability to maintain confidentiality of protected information and follow FERPA and privacy guidelines
• Ability to adapt to a dynamic workload and demands
• Ability to operate relevant equipment required to complete assigned responsibilities for the position
• Ability to adapt and maintain professional composure in emergent situations
• Ability to demonstrate integrity, professionalism, and civility in all job-related actions
• Ability to analyze problems, identify solutions, and take appropriate actions to resolve problems using independent judgment and decision-making processes
• Ability to manage and update a high volume of student records with accuracy, consistency, and data integrity
• Ability to ensure spaces are secure, clean, and operationally ready for use
• Ability to establish and maintain positive, effective, and collaborative relationships with individuals at all levels of the organization, students, and the public
• Inside office environment with normal noise and lighting levels
  
• Work is performed in an open office environment with staff, students, and community contact and interruptions
  
• Working environment may include various locations across the service district, with varying noise levels, indoor and/or outdoor locations as needed to support program, department, or institutional needs

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer
  
• Prolonged periods of standing and/or walking
  
• May lift, carry, push, and/or pull, at times, a minimum of 10 pounds
• Occasionally stoop, bend, kneel, crouch, reach, and/or twist

Travel:

• May be required to travel to other locations using various modes of private, commercial, or fleet transportation, and as needed to support program, department, and institutional needs

Note:

• Benefits Eligible
  
• The statements within this document describe the general nature, level, and type of work performed by the individual(s) assigned to this classification and are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified
• The institution and its designated representatives reserve the right to add, delete, or modify any and/or all provisions of this description at any time as needed without notice

ADDRESS INQUIRIES TO: Arizona Western College
Human Resources
Phone: [phone] / FAX: [phone] / TTY: [phone]
Email: [e-mail]

ARIZONA WESTERN COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER