PT Hotel GSA/Night Audit

Sandpiper Property Mgt; Newnan (GA); Sur place; USD 21 000 - 23 000; Temps partiel

Résumé du poste

Sandpiper Hospitality in Newnan, GA seeks a Part-Time Guest Services Ambassador to be the hotel's face at the front desk, delivering warm guest service and coordinating front-desk operations. The GSA supports reservations, check-ins, and daily hotel needs with efficiency and care.

This role requires flexibility to cover daytime and overnight shifts on-site, cross-training across departments, and a commitment to the brand standard of 'We Are All In.' Prioritizes safety, accuracy, and guest

Qualifications

• This role requires a blend of hospitality finesse, adaptability, and a proactive approach to operational support.

Responsabilités

• Guest Relations & Front Desk Operations: greet guests warmly, assist, manage satisfaction, and resolve conflicts calmly.
• Front Desk Coordination: handle check-ins/check-outs, reservations, and guest services communications.
• Sales, Revenue & Cross-Functional Support: contribute to revenue through ancillary offerings and effective upselling.
• Essential Support: perform laundry duties and general cleaning/maintenance as needed.
• Cross-Training: learn duties of other non-management staff and assist as required.

Connaissances

Effective communication

Conflict management

Negotiation & sales

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

EverHome Suites Newnan, Newnan, GA, US

2 days ago Requisition ID: 9357

Salary Range: $15.00 To $16.50 Hourly

Part-Time Guest Services Ambassador (GSA): The Hotel's Face and Operations Utility!

Your Challenge: Master the Front Desk, Deliver Excellence, and Support All Core Hotel Functions!

Ready to be the essential face of our hotel and the primary point of contact for every guest? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our ne xt Part-Time Guest Services Ambassador (GSA) !

Please note: This is a part-time position requiring schedule flexibility to cover a mix of daytime shifts as well as overnight night audit shifts.

This is a critical, multi-faceted role where you ensure an excellent guest experience by conducting front desk operations with efficiency, accuracy, and thoroughness. You'll work across departments, supporting everything fro m reservations to laundry, demonstrating your commitment to our value to "We Are All In."

Your Core Duties: Guest Relations & Front Desk Operations

As the GSA, you blend top-tier guest service with efficient administrative and safety ope rations.

Exceptional Guest Relations: Provide an excellent guest experience by greeting all guests warmly and providing assistance. Meet with guests regularly to determine satisfaction, manage guest conflict calmly, and take steps to ensure the greatest satisfaction possible.

Front Desk Coordination: Coordinate fro nt desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Respond to guest service calls efficie ntly and expediently.

Safety & Compliance: Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency. Inspect studios and public spaces daily according to company and brand stan dards.

Accuracy & Documentation: Ensure all policies and procedures are accurately followed at all times. Document work activity using the a ppropriate log and according to policy.

Sales, Revenue & Cross-Functional Support

You play a direct role in financial success and contribute to the smooth operation of the entire property.

Revenue Management: Executes the lead management process and completes all sales and marketing objectives. Review Studio Inventory daily to ensure maximization of studio revenue and follow revenue management guidelines as direc ted.

Ancillary Sales: Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.

Essential Support : Perform Laundry Duties, including sorting, washing, drying, and folding of company linen and terry, as well as genera l cleaning/maintenance of the laundry facilities.

Cross-Training: Cross-train on the duties of all non-management staff memb ers and perform those duties as needed or when requested by supervis ion.

Part-Time Shift & Schedule Requirements

Employment Type:Part-Time

Shift Breakdown: A flexible schedule featuring a combination of daytime shifts and overnight night audit shifts .

On-Site Shift: GSAs are required to stay on site for their entire shift until relieved.

Qualifications & Essential Skills

This role requires a blen d of hospitality finesse, adaptability, and a proactive approach to operational support.

Skills: Must have effective communication with staff and guests, effective conflict management, and effective negotiation and sales skills.

Abilities: Ability to read, comprehend, and follow written procedures. Must be able to respond calmly in situations of conflict and stress, adapt to changes in daily work, and proble m solve in a timely manner.

This job description is intended to describe the general nature and level of work being performed by people assigned to this role . It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of th e employee. Additional duties and responsibilities m ay be required of the job holder based upon business needs and at the r equest of management.

Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.

SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM’s employees to perform their expected job duties is absolutely not tolerated.

Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Work places.