PT - Host Pool Rules & Regs

Accor; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a passionate team at one of Austin's largest luxury properties, where your role as a service professional will make a significant impact. You'll be responsible for providing exceptional guest experiences, engaging with customers, and ensuring their needs are met in a fast-paced environment. This is a fantastic opportunity to grow within a dynamic organization that values diversity and inclusion. If you thrive in a collaborative setting and are dedicated to delivering top-notch service, this position is perfect for you. Embrace the chance to be part of a forward-thinking company committed to shaping the future of hospitality.

Qualifications

• Previous service experience is an asset.
• Ability to focus on guest needs and remain calm.

Responsibilities

• Offer professional and friendly service to guests.
• Assist guests with food and beverage menu items.
• Follow safety and sanitation policies when handling food.

Skills

Excellent communication skills

Organizational skills

Interpersonal skills

Problem-solving abilities

Ability to work under pressure

Teamwork

Customer service orientation

Job description

1 day ago Be among the first 25 applicants

Your team and working environment:
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description
Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offer a professional, friendly greeting and engaging service
• Understand the Server’s tasks in the outlet
• Understand shift end reports in the outlet and the POS system
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Have knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous service experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands
This Position Requires

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling
• Occasional ascending or descending ladders, stairs and ramps

Additional Information
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One.

Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Hospitality