PT Financial Center Service Representative

Spencer Savings Bank; Elizabeth (NJ); On-site; USD 33,591 - 49,863; Part time

Benefits offered by this job

Vacation

Short Term Disability

Life Insurance

401k Savings Plan

Employee Assistance Program

Free Employee Checking Account

Job summary

A leading financial institution in Elizabeth, New Jersey is seeking a Part-time Financial Center Service Representative. This entry-level role involves processing banking transactions, providing excellent customer service, and assisting with branch operations. Ideal candidates will have a high school diploma and some experience in retail or service environments. Flexible scheduling is required, and a range of compensation is offered based on experience.

Qualifications

• 6 months - 2 years in a retail sales/service environment preferred.

Responsibilities

• Process a variety of financial transactions including check cashing and withdrawals.
• Engage clients to identify needs and enhance customer experience.
• Assist with end-of-day branch proof tasks.

Skills

Customer service

Sales experience

Cash handling

Education

High school diploma or GED

Job description

Join to apply for the PT Financial Center Service Representative role at Spencer Savings Bank

This range is provided by Spencer Savings Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.15/hr - $20.00/hr

BASIC FUNCTION

Financial Center Service Representative (FCSR) is generally more experienced and is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits and loan payments. This position is responsible for managing and balancing a cash drawer and preparing daily paperwork according to branch procedures. The FCSR is responsible for engaging clients during their transaction to identify any customer needs and refer them over to the platform for fulfillment. The FCSR is responsible for providing an extraordinary customer experience by executing Spencer’s customer service behaviors with every client interaction. They also assist the Assistant Financial Center Manager with teller line and end of day proof functions. Works under general supervision.

MAJOR RESPONSIBILITIES

• Operates a teller window to process all types of banking transactions including deposits, withdrawals, payments, buy/sell cash and cashier’s checks
• Responsible for providing a consistent extraordinary client experience by executing on Spencer’s customer service behaviors
• Researches and resolves all transaction errors that occur and engages management support when needed
• Executes the internal sales process by engaging the customer in conversation during the customer transaction to identify needs and refers them to the platform
• Operates within the confines of the bank’s compliance and operational policy and procedures
• Diligently completes all necessary paperwork such as CTRs, SARs etc… accurately and in a timely manner
• Assists Assistant Financial Center Manager with end-of-day branch proof tasks including ATM and Vault
• Participates in internal and external branch events as well as local community events
• Must be able to work a flexible hourly schedule as requested
• May be asked to travel & work at other branches in the network
• Presents a professional image
• Provides access to safe deposit boxes
• Opens and/or closes branch with management
• Perform other duties as required

JOB REQUIREMENTS

Education: High school diploma or GED

• 6 months - 2 years in a retail sales/service environment preferred

Salary Range: $33,591 - $49,863

Benefits

• Vacation
• Short Term Disability
• Life Insurance
• 401k Savings Plan
• Employee Assistance Program
• Free Employee Checking Account

Seniority level

Entry level

Employment type

Part-time

Job function

Finance and Sales | Industries: Banking