Communications Operator

Joliet Junior College; Joliet (IL); On-site; USD 29,949 - 31,739; Full time

Benefits offered by this job

Benefits package

Job summary

Joliet Junior College seeks a Communications Operator to handle fast-paced, technical public safety communications. Responsibilities include processing calls, dispatching police, fire, and EMS, and maintaining calm under pressure while monitoring multiple screens and systems.

Requirements include a high school diploma and two years of emergency dispatch experience, plus the ability to gain LEADS certification within a year; strong communication and teamwork are essential.

Qualifications

• High School Diploma or equivalent.
• Two years of experience in police, fire, or emergency dispatch.
• Strong verbal and written skills and the ability and willingness to work cooperatively with a diverse population under high stress situations.
• Must acquire and maintain LEADS certification within one year of assignment.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence.

Responsibilities

• Processes incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and goals are met.
• Dispatches and communicates with law enforcement, fire, and EMS units, ensuring agency policy, procedures and goals are met.
• Provides Supervisor with input regarding policies and procedures pertaining to the operation of the communications center.
• Provide prompt and courtesy service to all college community.
• Works effectively and calmly in a high stress environment.
• Operates and monitors various computer systems and networks as necessary to perform dispatching tasks - CAD and Records management system; as well as cameras and alarm boards responds per department procedures.

Skills

Public safety dispatch

Multitasking

Communication

Stress management

Education

High School Diploma or equivalent

Tools

CAD Terminals

Radio system

Job description

Communications Operator

Position Title: Communications Operator

Job Description:

POSITION TITLE: Communications Operator

STATUS: Full Time

DEPARTMENT: Campus Police

DIVISION: President's Office

CLASSIFICATION: Non-exempt

UNION: TOSSC-AFT Local 604

REPORTS TO: Chief of Police through the chain of command

PLACEMENT: Grade 106

HIRING RANGE: $21.74 - $23.04 hourly

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age, and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

This is a fast-paced, highly technical work environment involving automated systems pertaining to law enforcement public safety communications. Work requires the ability to comprehend and apply county, state and federal regulations governing law enforcement and public safety operational procedures, including transmissions by radio, telephone; ability to analyze situations and determine the effective course of action; adjust quickly to changing situations while assessing time and sensitive information; perform several tasks at the same time and assign appropriate priorities to incoming calls for service while monitoring multiple frequencies and viewing multiple computer screens. Must have the ability to maintain an efficient and calm demeanor in handling adverse or stressful situations for extended periods in a high-volume public safety work environment. Requires frequent contact with the public, police and emergency service providers, and occasional contact with other federal, state, and local government agencies. Data entry skill; ability to speak clearly and distinctly; ability to hear; ability to utilize appropriate methodology and resources; ability to follow instructions quickly; ability to operate a computer terminal keyboard and read computer screens for extended periods.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

1. Processes incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and goals are met.
2. Dispatches and communicates with law enforcement, fire, and EMS units, ensuring agency policy, procedures and goals are met.
3. Provides Supervisor with input regarding policies and procedures pertaining to the operation of the communications center.
4. Provide prompt and courtesy service to all college community.
5. Works effectively and calmly in a high stress environment.
6. Maintains familiarity with the general geography of the communities served.
7. Meets all training requirements of the Center, as well as train new staff and those needing to be cross trained.
8. Participates in available professional development for center staff.
9. Familiarity with principles and practices of radio communications as well as the proper policies and procedures used in public safety dispatching with an emphasis on professionalism and high level of customer service.
10. Knowledge of all aspects of operations of a public safety communications center.
11. Communication facilities, equipment, and management practices as they pertain to the operation of a public safety communications center.
12. Technology systems utilized by a public safety communications center.
13. Become certified & maintain all required certifications.
14. Operates and monitors various computer systems and networks as necessary to perform dispatching tasks - CAD and Records management system; as well as cameras and alarm boards responds per department procedures.
15. Recognizes and has a clear understanding of the classification systems for UCR, NIBRS and Clery as related to report functions.
16. Perform other related duties as required.

MINIMUM QUALIFICATIONS

1. High School Diploma or equivalent.
2. Two (2) years of experience in police, fire, or emergency dispatch.
3. Strong verbal and written skills and the ability and willingness to work cooperatively with a diverse population under high stress situations.
4. The ability to file and keep records and to prepare reports from such records.
5. Must successfully complete in house training for position.
6. Must acquire and maintain LEADS certification within one (1) year of assignment.
7. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
8. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor, and well-being, innovation, and quality.

PREFERRED QUALIFICATIONS

1. Prior police, fire, or emergency dispatch experience of two or more years.
2. English and Spanish verbal and written communication proficiency.
3. Demonstrated multicultural competence.

TOOLS AND EQUIPMENT USED

Personal computer, copy machine, fax machine, multi-line telephone, radio system and CAD Terminals.

BENEFITS

Click on the link for information about JJC's Benefits: Technical Office Support Staff Council (TOSSC)-AFT Local 604

Full Time/Part Time: Full time

Union (If Applicable): TOSSC

Scheduled Hours: 40