PT Customer Service Leader

Food Lion; Summerville (SC); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic associates to enhance customer experiences in a friendly retail environment. In this role, you'll provide prompt and courteous service, ensuring customers feel valued and engaged. Your responsibilities will include managing cash functions, maintaining store standards, and performing various tasks to support the front end operations. If you thrive in a fast-paced setting and enjoy working with people, this opportunity is perfect for you. Join a team dedicated to delivering exceptional service and making a positive impact in the community.

Qualifications

• High school diploma preferred; effective communication and customer service skills required.
• Ability to learn multiple tasks and perform cashier duties.

Responsibilities

• Provide friendly service and maintain a positive shopping experience for customers.
• Complete store office functions accurately and maintain a neat front end area.
• Assist in training and maintaining service standards.

Skills

Customer Service Skills

Effective Communication

Cash Handling

Attention to Detail

Education

High School Graduate or Equivalent

Job description

Category/Area of Expertise:

Retail Operations

Job Requisition:

430393

Address:

USA-SC-Summerville-1115 Central Ave

Store Code:

Store 01542 Front End (7225826)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties and Responsibilities

1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience
2. Greet each customer and use his or her name whenever possible
3. Avoid personal conversations with other associates when customers are present
4. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
5. Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
6. Ensure work station and front end area of the store has a neat and clean presentation
7. Maintain proper knowledge of all sales associate register functions and Front End accounting services
8. Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently
9. Ensure the MVP savings center KIOSK is filled with paper and functioning properly
10. Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
11. Perform the task of the customer lead as needed to ensure service standards are maintained
12. Maintain alertness and call for assistance when needed to service customers per service standards
13. Be courteous and helpful to other associates
14. Wear the Food Lion uniform, complete with name badge, when on duty, maintaining a neat and clean appearance while adhering to the dress code
15. Adhere to all company guidelines, policies, and standard practices
16. Observe and correct all unsafe conditions that could cause accidents
17. Notify QA of any cleaning issues or maintenance required on the front end
18. Successfully complete computer-based training (CBT) and training aid courses
19. Perform all other duties as assigned

Qualifications

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Handle a variety of substances associated with cleaning and packaging materials, fresh produce, and household cleaners
• Use hands to frequently/continuously handle currency and operate various equipment
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices, and other documents
• Move empty bottles and containers from the front end to the back room where applicable

Food Lion provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity or expression, or any other characteristic protected by law.