Guest Service Leader PT

Lowes Foods, LLC; Summerville (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a family-owned and growing company where you can make a difference! This role offers the chance to supervise and enhance the checkout experience for guests while ensuring adherence to service standards. With flexible schedules, competitive pay, and excellent benefits including a 401K and tuition assistance, this position is perfect for those who thrive in a fast-paced environment. If you have a friendly personality and a passion for guest service, this opportunity is for you! Be part of a team that values your contributions and supports your career growth.

Benefits

401K

Pension Plan

Tuition assistance

Flexible schedules

Weekly pay or Daily Pay option

Qualifications

• Friendly, outgoing personality with effective communication skills.
• Ability to supervise and train front end hosts.

Responsibilities

• Ensure a pleasant checkout experience by maintaining guest service standards.
• Train cashiers and manage guest traffic flow effectively.

Skills

Effective communication skills

Guest service skills

Ability to supervise people

Ability to lift 25 lbs.

Math skills

Ability to work well with computers

Education

High school diploma or equivalent

Job description

Overview

It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay (get paid weekly or opt in Daily Pay!), flexible schedules, and excellent benefits including a 401K and Pension Plan, tuition assistance and more!

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Pay starts at $14/hour.

Responsibilities

1. Maintenance of Guest Service Standards
1. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
2. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
3. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
4. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
5. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
6. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
7. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
8. Ensures all unused check lanes are blocked off when not in use.
9. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
2. Training and Development of Front End Hosts
1. Provides training and direction to hosts not meeting the front end standards.
2. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
3. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
3. Process guest orders (including performing as a cashier or guest service clerk).
4. Perform all other duties as assigned by management.

Qualifications

1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front end operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Ability to stand for extended periods of time.
10. Demonstrate successful use of math skills.
11. Ability to work well with computers.