PT Customer Service Leader

Food Lion; Newton Grove (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading grocery store chain is seeking a dedicated Front End Associate to provide excellent customer service and maintain operational standards. The role involves engaging with customers, handling transactions, and ensuring a clean and organized work environment. Ideal candidates will possess strong communication skills and a willingness to learn. Join a team committed to delivering a positive shopping experience and contributing to community service.

Qualifications

• Ability to perform cashier and service center technical requirements.
• Must meet minimum age requirements for specific job functions.

Responsibilities

• Provide prompt, accurate, and friendly service to customers.
• Maintain knowledge of office procedures including cash reports.
• Ensure work station and front end area are neat and clean.

Skills

Effective communication

Customer service

Willingness to learn

Education

High school graduate or equivalent

Job description

Category/Area of Expertise:

Retail Operations

Job Requisition:

410349

Address:

USA-NC-Newton Grove-306 Main Street

Store Code:

Store 02595 Front End (7234560)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

1. Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
2. Greet each customer and use his or her name whenever possible
3. Avoid personal conversations with other associates when customers are present
4. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
5. Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
6. Ensure work station and front end area of the store has a neat and clean presentation
7. Maintain proper knowledge of all sales associate register functions and Front End accounting services
8. Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently
9. Ensure the MVP savings center KIOSK is filled with paper and functioning properly
10. Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
11. Perform the task of the customer lead as needed to ensure service standards are maintained
12. Maintain alertness and call for assistance when needed to service customers per service standards
13. Be courteous and helpful to other associates
14. Wear the Food Lion uniform, complete with name badge, when on duty, maintaining a neat and clean appearance and adhering to dress code
15. Adhere to all company guidelines, policies and standard practices
16. Observe and correct all unsafe conditions that could cause accidents
17. Notify QA of cleaning or maintenance issues on the front end
18. Complete computer-based training (CBT) and training aid courses successfully
19. Perform all other duties as assigned

QUALIFICATIONS

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform cashier and service center technical requirements
• Must meet minimum age requirements for specific job functions
• Ability to meet the physical requirements of the position, with or without accommodations

PHYSICAL REQUIREMENTS

• Ability to use computers and communication systems required for job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally
• Pull or push up to 75 lbs. occasionally
• Stand 100% of the time, with frequent short-distance walking
• Handle various substances related to cleaning, packaging, and products
• Use hands frequently/continuously for handling currency and operating equipment
• Reach and grasp at waist level; occasionally above shoulder or below waist
• Meet volume activity standards for the position
• Tolerate working in extreme temperatures for up to 20 minutes
• Have sufficient visual ability for checking IDs and documents
• Move bottles and containers from front end to back room when applicable

Food Lion provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity or expression, or any other characteristic protected by law.