Psychiatry Triage Medical Assistant

Sagent Behavioral Health; Cedar Rapids (IA); Remote; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k, Disability & Life Insurance

Flexible scheduling

Job summary

Sagent Behavioral Health is hiring a Certified Medical Assistant to support Psychiatry patients. You will triage calls, handle lab result inquiries, and relay information to MDs/APRNs/PAs while maintaining accurate records. The role emphasizes minimal direct patient contact and a remote work setup.

Expect a non-exempt, full-time schedule with a salary range of $21.00–$24.00 per hour. Emphasis on HOPE values, flexible scheduling, and a supportive team.

Qualifications

• Experience with mental health care preferred.
• Familiarity with Electronic Medical Records (EMR).
• Comfortable with little to no physical contact with patients on a day-to-day basis.

Responsibilities

• Triaging calls from patients.
• Taking calls for lab results.
• Triages incoming lab results, medical reports, refill requests, etc. to MD/APRN/PAs in a timely fashion.
• Maintains legible and organized patient records.

Skills

Mental health care

Electronic Medical Records

Education

Certificate in Medical Assisting (IA)

Tools

Electronic Medical Records

Job description

Job Title: Certified Medical Assistant

Location: Remote IA

Working Model: Remote

Employee Type: 1.0 FTE

Schedule: Monday through Friday 8:30 AM - 5:00 PM or 8:00 AM - 4:30 PM

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states—we offer the stability and resources to help you thrive.

Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.

As a Certified Medical Assistant at Sagent Behavioral Health, you will play an important role in providing high-quality patient care to our Psychiatry patients. You will work alongside our Psychiatry providers, returning phone calls to patients regarding the side effects of medication; refilling medication to area pharmacies; calling insurance companies for verification on medications, and completing necessary authorizations for medications. There is little to no physical contact with patients in this role as such there are no weekends, evenings, holidays, or on-call hours!

Full Time Benefits

• Medical, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• Reasonable caseload expectations and flexible scheduling
• Comfortable offices and clinic environment
• Free attendance for internal CEUs

Responsibilities

• Triaging calls from patients.
• Taking calls for lab results.
• Triages incoming lab results, medical reports, refill requests, etc. to MD/APRN/PAs in a timely fashion.
• Maintains legible and organized patient records.

Requirements

• Certificate in Medical Assisting in State of IA
• Comfortable with little to no physical patient contact on a day-to-day basis.
• Experience with mental health care preferred, Knowledgeable about psychotropic medications.
• Computer and tech-savvy; experience with Electronic Medical Records.

Compensation

This is a non-exempt position. Total earnings for this position will range from $21.00 - $24.00 hourly.

• Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.
• Employees in these positions are W2.

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.