PSR Paraprofessional

ICES: Data, Discovery, Better Health; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Eagle Healthcare Services, Inc. is a behavioral health agency delivering PSR services to individuals with mental health, developmental disabilities, and substance use disorders.

We seek compassionate Paraprofessionals, Peer Support Specialists, and Associate Professionals to assist participants with skill development, workshops, community activities, and documentation while collaborating with a multidisciplinary team.

Qualifications

• High School Diploma or GED or higher in human services field.
• CPR and First Aid Certification required.
• NCI (Part A) certification or ability to obtain quickly.
• Familiarity with basic computer documentation (Word).

Responsibilities

• Provide daily support to PSR participants (minimum of 8 per day).
• Assist the Qualified Professional with groups, classes, and structured activities.
• Support and facilitate skill-building workshops (social, coping, independent living, self-care, educational, and pre-vocational skills).
• Assist with community outings and supported employment activities.
• Monitor participant progress and complete weekly service documentation.
• Maintain compliant client records and assist with program evaluation.
• Attend required treatment team meetings, trainings, and PSR meetings.
• Collaborate with PSR, administrative, and clinical staff.
• Maintain availability to support program operations as scheduled.

Skills

CPR and First Aid Certification

NCI Part A certification

Basic computer skills

Microsoft Word

Education

High School Diploma or GED (Paraprofessional)

Four-year degree in a human services–related field (Associate Professional)

Tools

Microsoft Word

Job description

Paraprofessional / Peer Support / Associate Professional

Eagle Healthcare Services, Inc.

Eagle Healthcare Services, Inc. is a behavioral health agency serving individuals with mental health, developmental disabilities, and/or substance use disorders. Our Psychosocial Rehabilitation (PSR) Program supports participants in developing social, vocational, and independent living skills to help them achieve individualized goals and improve overall quality of life.

Position Summary

We are seeking compassionate, motivated Paraprofessionals, Peer Support Specialists, and Associate Professionals to support participants in our PSR program. This role involves assisting individuals with skill development, group activities, community integration, and documentation while working collaboratively with a multidisciplinary treatment team.

Minimum Qualifications

• Education
  • High School Diploma or GED (Paraprofessional), OR
  • Four-year degree in a human services–related field (Associate Professional)
• CPR and First Aid Certification
• NCI (Part A) certification (or ability to obtain quickly upon hire)
• If training is required, Eagle Healthcare Services can provide a trainer at the employee’s expense.
• Basic computer skills, including familiarity with Microsoft Word for documentation
• Ability to complete required on-the-job training within 90 days of hire

Employment Type

• Full-time

Key Responsibilities

• Provide daily support to PSR participants (minimum of 8 per day)
• Assist the Qualified Professional with groups, classes, and structured activities
• Support and facilitate skill-building workshops (social, coping, independent living, self-care, educational, and pre-vocational skills)
• Assist with community outings and supported employment activities
• Monitor participant progress and complete weekly service documentation
• Maintain compliant client records and assist with program evaluation
• Attend required treatment team meetings, trainings, and PSR meetings
• Collaborate with PSR, administrative, and clinical staff
• Maintain availability to support program operations as scheduled

Supervision

Supervision will be provided by a Qualified Professional or Associate Professional experienced with the population served. An individualized supervision plan will be developed at the time of hire and reviewed annually.

Training Requirements

• Minimum of 20 hours of job‑specific training within the first 90 days of employment, including:
  • Crisis response
  • Service definitions
  • Person‑Centered Thinking
  • Person‑Centered Planning
• A minimum of 5 hours of annual continuing training related to the population served is required thereafter.

Pre‑Employment Requirements

Candidates must provide the following prior to hire:

1. Valid North Carolina Driver’s License
2. Copy of Social Security Card (employment verification)
3. CPR/First Aid Certification
4. NCI (Part A) Certification
5. Current TB test (within the past 12 months)
6. Clean NC Registry
7. Nationwide Background Check
8. Eagle Healthcare Services can conduct the background check for a fe