PSR (Front Desk) - Urgent Care

Proliance Surgeons, Inc.; Tacoma (WA); Vor Ort; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

Proliance Surgeons, Inc. is seeking a Patient Services Representative to be the first point of contact for patients, scheduling appointments, greeting visitors, and verifying insurance - supporting physicians and staff in a fast-paced clinic environment.

Responsibilities include patient check-in, information accuracy in PM/EMR systems, and coordinating with medical assistants to ensure smooth clinic operations. Strong customer service and HIPAA compliance are essential.

Qualifikationen

• High School Diploma or the Equivalent
• 1-2 years relevant experience in public contact, preferably in medical office environment
• Minimum 1-year front office or reception experience, medical preferred
• Practice Management experience (desired)

Aufgaben

• Provide exemplary customer service, both in person and on the phone.
• Greet and direct patients, vendors, and visitors.
• Verify insurance eligibility and financial status; ensure consent forms and patient information are up to date in PM and EMR systems
• Answers multiline phone system, schedules patient appointments, and routes calls to staff or physicians
• Enter personal health information and financial data into practice management system with high accuracy; comply with HIPAA and privacy rules
• Assist patients with check-in process and completion of paperwork
• Communicate status of appointments, wait times, or cancellations/reschedules
• Review records for completeness and ensure records are in order
• Coordinate with medical assistants and clinical team to facilitate patient flow
• Schedule appointments, conferences, and interpreters as needed
• Follow onboarding policies and Associate Handbook instructions

Kenntnisse

Customer service

Interpersonal skills

HIPAA

Attention to detail

Communication

Ausbildung

High School Diploma or equivalent

1-2 years public contact experience

1-year front office or reception experience

Practice Management experience

Jobbeschreibung

Position Summary

The Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.

Location: Proliance Puget Sound Orthopaedics (Tacoma, WA)

Schedule: Sunday through Thursday, 11:00am - 7:30pm

Overview: Provide front desk PSR duties with an urgent care clinic. This role may require floating to other clinic locations (Lakewood & Gig Harbor) to cover front desk and/or call center.

Key Duties and Responsibilities

The key duties and responsibilities of the Patient Services Representative include, but are not limited to:

• Provide exemplary customer service, both in person and on the phone.


• Greet and direct patients, vendors, and visitors.


• Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems


• Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status


• Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy


• Assist patients with check-in process, completion of paperwork or forms, when necessary


• Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments


• Review records for completeness, print necessary updates and put records in order


• Review physician clinic schedule for accuracy


• Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts


• Facilitate flow of patients by coordinating with medical assistants and clinical team


• Schedule appointments, conferences and meetings in person, as requested


• Schedule interpreters for patient appointments as needed


• Complete duties and assist others as directed


• Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook

Education/Experience

• High School Diploma or the Equivalent


• 1-2 years relevant experience in public contact, preferably in medical office environment


• Minimum 1-year front office or reception experience, medical preferred


• Practice Management and experience (desired)

Knowledge, Skills and Abilities

• Superior customer service


• Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.


• Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)


• Use time efficiently, with attention to quality, detail, accuracy and completion

• Willing and able to be flexible with working varied hours and dependable with attendance


• Ability to remove oneself personally from given situations, remaining objective


• Able to adapt to change, delays or unexpected events while maintaining a positive mindset


• Clear oral and written communication


• Ability to provide feedback to improve performance


• Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision


• Ability to prepare records in accordance with detailed instructions


• Must be able to type with speed and accuracy

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.