PSR I (on-call)

Radia Inc.; Medford (OR); Presencial; USD 24.000 - 31.000; Jornada completa

Descripción de la vacante

Radia Inc. in Medford, Oregon, is seeking a Patient Services Representative I (PSR I) on-call to join the imaging center team. The role focuses on accurate patient registration, check-in, scheduling and courteous service in a fast-paced environment.

The ideal candidate has at least 1 year of healthcare reception and customer service experience, is proficient with computers, and can work across multiple software programs while maintaining HIPAA compliance and a professional demeanor.

Formación

• High School Diploma is required.
• Minimum 1 year healthcare reception experience preferred.
• Minimum 1 year customer service in an office setting required.
• Proficient computer skills and ability to multitask across several software programs.
• Demonstrate a professional demeanor and appearance at all times.
• Promote and demonstrate positive interactions at all times.

Responsabilidades

• Provide accurate registration, check-in, and scheduling for patients.
• Maintain warm, welcoming environment and professional communication.
• Collect co-pays and patient payments accurately.
• Verify demographics and insurance information.
• Ensure HIPAA-compliant handling of patient documents.
• Assist front and back-office teams as needed.

Conocimientos

Customer service

Communication

Phone etiquette

Teamwork

HIPAA compliance

Computer skills

Educación

High School Diploma

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PSR I (on-call)

Medford, OR, US

3 days ago Requisition ID: 2747

Salary Range: $17.12 To $22.14 Hourly

Medford Radiology is seeking a per-diem Patient Services Representative I (PSR I) to join our team. The PSR I position provides a warm and welcoming environment for all patients, maintaining effective communication, and ensuring thorough and accurate registration, check-in and scheduling process. The position requires excellent telephone etiquette and customer service skills, strong collaboration between front and back-office teams to support positive working relationships and representing the clinic in a professional manner.

This entry-level position offers valuable hands-on experience and opportunities for growth within healthcare. The ideal candidate is positive, adaptable, organized and demonstrated strong communication, teamwork and customer service skills.

Location

Medford sits in the Rogue Valley in southern Oregon, nestled between the Cascade Range to the east and the Siskiyou Mountains to the west. The city is known for its mild climate, outdoor recreation, and access to nearby attractions like the Rogue River and Crater Lake National Park. Popular hiking options include Roxy Ann Peak Trail, which offers panoramic views of the valley, and Table Rocks, known for its unique flat-topped mesas and wildflower hikes. Just outside the city, the Rogue River Trail provides scenic riverside hiking with waterfalls and forested stretches. Farther out, the Sky Lakes Wilderness and Siskiyou Mountains offer more rugged, high elevation hiking with alpine lakes and forest trails.

Compensation

The pay scale for this role is: $17.12 - $22.14 - $25.17. The base hourly wage is assigned on relevant job experience and position-specific skills. In lieu of benefits for this on-call position, there's an additional 15% to the hourly wage paid in lieu of benefits, separate from and in addition to the base hourly wage.

Work Scheduled

This is an on-call position with shifts that may be offered Monday- Friday between 8:00 am -5:00 pm. Hours vary based on coverage needs.

This is an in-person position located at Medford Radiology.

Position Summary

• Professional and compassionate communication with all patients
• Provide a warm and welcoming environment
• Excellent customer service to all patients, visitors and team members to help ensure a positive experience
• Verify the accuracy and input of all demographic and insurance information
• Responsible for a variety of clerical functions that support the Imaging Center
• Accurate collection of co-pays or patient payments
• Collect and scan all required documentation
• Accurate and timely processing of all patient communication, orders and other relative documents
• Manage all patient communication and documents with discretion and in compliance with HIPAA
• Manage busy times in a friendly and efficient manner

Qualifications and Requirements

• High School Diploma
• Minimum of 1 year of healthcare reception experience, preferred
• Minimum of 1 year of customer service in an office setting, required
• Must be proficient in computer skills, multi-tasking and the ability to simultaneously work within several software programs at the same time
• Demonstrate a professional demeanor and appearance at all times
• Promote and demonstrate positive interactions at all times
  

Our Values

As an employee, we rely on you to reflect our mission and values. Our mission is to deliver compassionate, patient-centered care through advanced imaging technology and expert clinical teamwork. We are committed to providing accurate, timely, and accessible diagnostic services that support better health outcomes for every patient we serve.

Our values guide everything we do:

Excellence – We hold ourselves to the highest standards of clinical quality, accuracy, and safety.

Compassion – We treat patients and families with respect, dignity, and empathy.

Collaboration – We partner with providers, staff, and communities to ensure seamless, supportive care.

Innovation – We embrace continuous improvement and leading-edge technology to better serve our patients.

Integrity – We act with honesty, professionalism, and accountability in every interaction.

About us

Medford Radiology provides minimally invasive procedures and is committed to providing exceptional diagnostic and interventional imaging services to improve the quality of life. Medford Radiology is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 300 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 60 hospital and specialty clinic partners with on-site radiology coverage and interpretations.

COVID Requirements

To protect patients, employees and visitors of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, Radia requires that all workforce members obtain a COVID-19 vaccine subject to approved exemptions. New hires are required to provide written proof of the COVID-19 vaccine or a written request for an exemption within 30 days of hire.