PSR

Lifespan; Johnston (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Patient Service Representative to manage patient-facing financial processes, scheduling, and registration in a physician practice.

The role requires at least two years in a medical office, proficiency in English and scheduling software, and strong interpersonal communication. Occasional travel to satellite offices may be required and confidentiality is essential.

Qualifications

• Two years of experience in a physician's medical office.
• Proficient in English and in computer-based appointment scheduling.
• Familiarity with medical office procedures and terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial processes to ensure payments are collected at time of service and properly processed.
• Greets patients, registers and checks in, answers phones and schedules appointments.
• Obtains referrals and authorizations, processes forms and handles discharge related tasks.
• Maintains privacy and confidentiality of patient information and supports department policies.
• Travel to satellite offices may be required; provides clerical support and onboarding for new staff.

Skills

Interpersonal skills

Communication

Scheduling software

Job description

SUMMARY

The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Protects and preserves the patient's right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

EXPERIENCE: Two years experience in a physician's medical office practice. Proficient in English language and computer appointment scheduling skills. Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Healthcare environment such as physicians' medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing. Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds.

Pay Range: $18.13-$29.90

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: 11 Commerce Way - N/A Providence, Rhode Island 02903

Work Type: 8a-8p

Work Shift: Day

Daily Hours: 12 hours

Driving Required: No