Provisioning Specialist

Cognism Limited; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Cognism Limited is seeking a Provisioning Specialist to manage user access and account provisioning across our SaaS platforms. You will support trials, resolve provisioning issues, and collaborate with Sales, Support, and Customer Success to ensure smooth customer journeys.

The role suits someone tech-savvy, detail-oriented, and comfortable working across multiple systems in a fast-paced environment, with a hybrid work model and cross-time-zone coverage.

Qualifications

• Familiar with Zendesk or similar support tools and CRM platforms.
• Experience handling provisioning or access control in SaaS environments.
• Ability to learn new systems quickly and manage detailed data accurately.
• Proven collaboration with Sales and customer-facing teams to onboard users.
• Strong communication and multi-tasking skills in fast-paced settings.
• Experience in a customer-support or provisioning role within SaaS is a plus.

Responsibilities

• Manage customer and internal account provisioning through internal systems.
• Create and update user accounts with appropriate access levels.
• Verify user and account information for accuracy, security and compliance.
• Collaborate with Sales and Support to provision trials and customer accounts on time.
• Handle internal provisioning requests across departments to support efficiency.
• Investigate and troubleshoot provisioning issues and drive resolution.

Skills

Zendesk experience

Salesforce

CRM tools

Account provisioning

SaaS knowledge

Detail-oriented

Job description

WHO ARE WE

Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.

OUR WORK MODEL

Hybrid: This is a hybrid role, requiring you to work from our local office 2-3 days per week, with flexibility to work remotely on other days.

YOUR ROLE

As a Provisioning Specialist, you’ll play a key role in ensuring our customers and internal teams have the right access to Cognism’s products and services. You’ll manage account provisioning and user access, support trials, investigate account-related issues, and work closely with teams across the business to resolve requests efficiently and accurately.

This role is ideal for someone who is tech-savvy, detail-oriented, and comfortable working across multiple systems and processes in a fast-paced SaaS environment.

YOUR CHALLENGES & OPPORTUNITIES

• Manage customer and internal account provisioning through our internal systems, ensuring accurate and efficient account setup, access, and lifecycle management.
• Create and update user accounts with the appropriate access levels, supporting a smooth onboarding experience.
• Verify user and account information to maintain accurate records and support security and compliance requirements.
• Partner with Sales and other customer-facing teams to provision trial and customer accounts accurately and on time, supporting a smooth customer journey.
• Handle internal account setup and provisioning requests across departments, helping teams work efficiently.
• Investigate and troubleshoot account and provisioning-related issues, identifying root causes and driving requests through to resolution.
• Collaborate with Support, Sales, Customer Success, and other internal teams to resolve provisioning requests, account issues, and more complex cases.
• Maintain a high level of accuracy across provisioning activities and follow established processes and usage policies.
• Contribute to global coverage by working in a rotating shift schedule, ensuring continuous support across time zones.

OUR EXPECTATIONS

• Adapt quickly to new technologies, tools, and processes, and feel comfortable working across multiple systems.
• Organize and multitask effectively in a fast-paced environment, managing competing priorities while maintaining accuracy.
• Approach problems analytically, investigating issues, identifying root causes, and finding effective solutions.
• Communicate clearly with both internal teams and customers, ensuring smooth collaboration and support.
• Be a detail-oriented, proactive self-starter who is intellectually curious, comfortable asking questions, and able to navigate ambiguity.
• Have familiarity with customer support and CRM tools such as Zendesk and Salesforce, or the ability to quickly learn similar platforms.
• Bring 1+ years of experience in a similar role, such as customer service, account management, operations, provisioning, or technical support, ideally within a Software-as-a-Service (SaaS) environment.

WHY COGNISM

At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!

Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.

Here’s what we stand for:

We Own the Outcome Together.
We Deeply Understand our Customers.
We Celebrate Impact Wherever It Comes From.

At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!